What is Responsive Page Authoring? This functionality allows developers to create a new page that can be customized to look and function differently for various form sizes or breakpoints. Where ...

In this article, we will see how to modify the message displayed on the visualization. By default, when there is no data to be displayed the visualization on the overview page displays the messag...

In this article, we will see how we can "Edit" the overview section on a change record. By default, the section provides the below details and it differs based on the state of the record. Lets ...

In this article, we will see how we can modify the parameters of request record information section. By default, the section provides the below details, ![SujathaVM_0-1744815471806.png](https:/...

In this article, we will see how to move a related list from the "Related Records" tab for a change record. ![SujathaVM_0-1744190881458.png](https://www.servicenow.com/community/image/serverpage/...

In this article, we will see how to configure the "SLAs and Timings" section under Record Information tab. ![SujathaVM_1-1740209261077.png](https://www.servicenow.com/community/image/serverpage/i...

In this article we will see how can we increase the default width of the list divider on the Service Operations Workspace. ➡️ By default, in Service Operations Workspace the list view doesn't dis...

Hello Community, In this post, I have consolidated the links containing list of customizations done on Service Operations Workspace. [Service Operations Workspace – How to clone the landing pag...

In this article we will see how to build a topic to display "Incidents" and "Requests" on the virtual agent. 1\. Clone the OOB Check IT Ticket Status topic and deactivate it. 2\. Replace the sy...

In this article, we will see how to hide/show the "Email" section in the Compose pane for some states. For hiding the "Email" section permanently, please follow this link : [Service Operations Wo...

In this article, we will see how to edit the preview pane on the list view of the workspace. ➡️ In Service Operations Workspace, on the incident list view, select the record(s) and click on the “...

In this article, we will see when does the pop-up message "Max Tabs Reached" appear on the workspace and how to increase the tabs limit to avoid the pop-up prompt. ![SujathaVM_0-1735283348739.png...

In this article, we will see how to hide the email section on the Compose pane of the Service Operations Workspace landing page. On observation in Service Operations Workspace, the email section ...

In this article, we will see how to configure a custom icon on the sidebar panel of the Service Operations Workspace landing page. ![SujathaVM_0-1734328440074.png](https://www.servicenow.com/comm...

In this article, we will see how to configure "List Applicability" on service operation workspace lists. By doing this, you can achieve hiding a specific list for a user, group, roles, companies,...

In this article, we will see how to group the records in the list view for easy access. By doing so, it helps the fulfiller to get more visibility and avoids creations of custom lists. 1\. By def...

In the Virtual Agent, on the branding editor by default we have the below menu item types but mostly we can see only Email, Phone and Chat being used in the support options. ![SujathaVM_0-1733480...

Before working on customizations, kindly go through and understand the components of [Entity View Action Mapper (EVAM)](https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/admini...

In this article, we will be seeing how to set up "Global" quick links. Apart from the personal quick links, global quick links can also be published across the workspace as per the organization nee...

When the user tries to create a new request within the workspace using the "+" icon on the landing page, it routes to the workspace portal but doesn't show up all the catalog items. Below are ste...

Landing page is where an agent can get quick visibility into the work assigned, view announcements, and view upcoming tasks. Steps involved in cloning the landing page, ➡️ Navigate to UI builder ...

By default, Service Operations Workspace doesn't provide the shortcut option for creating new request from the workspace. 1\. On the Service Operations Workspace, on click of the “+” icon by defa...

Problem Statement: VIP Flag is not visible on the “Caller” field in Incident record. 1\. Navigate to the instance and type “Workspace Experience -> Administration ->Highlighted values”. ![Sujath...