What is Responsive Page Authoring? This functionality allows developers to create a new page that can be customized to look and function differently for various form sizes or breakpoints. Where ...

In this article, we will see how to modify the message displayed on the visualization. By default, when there is no data to be displayed the visualization on the overview page displays the messag...

In this article, we will see how we can "Edit" the overview section on a change record. By default, the section provides the below details and it differs based on the state of the record. Lets ...

In this article, we will see how we can modify the parameters of request record information section. By default, the section provides the below details, ![SujathaVM_0-1744815471806.png](https:/...

In this article, we will see how to move a related list from the "Related Records" tab for a change record. ![SujathaVM_0-1744190881458.png](https://www.servicenow.com/community/image/serverpage/...

In this article, we will see how to configure the "SLAs and Timings" section under Record Information tab. ![SujathaVM_1-1740209261077.png](https://www.servicenow.com/community/image/serverpage/i...

In this article we will see how can we increase the default width of the list divider on the Service Operations Workspace. ➡️ By default, in Service Operations Workspace the list view doesn't dis...

Hello Community, In this post, I have consolidated the links containing list of customizations done on Service Operations Workspace. [Service Operations Workspace – How to clone the landing pag...

In this article we will see how to build a topic to display "Incidents" and "Requests" on the virtual agent. 1\. Clone the OOB Check IT Ticket Status topic and deactivate it. 2\. Replace the sy...

In this article, we will see how to hide/show the "Email" section in the Compose pane for some states. For hiding the "Email" section permanently, please follow this link : [Service Operations Wo...

In this article, we will see how to edit the preview pane on the list view of the workspace. ➡️ In Service Operations Workspace, on the incident list view, select the record(s) and click on the “...

In this article, we will see when does the pop-up message "Max Tabs Reached" appear on the workspace and how to increase the tabs limit to avoid the pop-up prompt. ![SujathaVM_0-1735283348739.png...