In this article, we will see how to configure "List Applicability" on service operation workspace lists.

By doing this, you can achieve hiding a specific list for a user, group, roles, companies, location or department or use scripting as well.

➡️ Navigate to the lists on the workspace and click on the list to be configured.

For e.g. Interactions

➡️ Click on the profile icon on the right top corner and select “List Applicabilities”

➡️ Based on the list selected, out-of-the-box list applicabilities are available.

For Interactions,

For Incidents,

➡️ Open the respective applicability record and add roles or user criteria inclusions or exclusions.

Note: Make sure to re-visit the existing list applicability records before creation of similar ones.

Kindly mark this article as "Helpful" if this resolves your query.

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