Landing page is where an agent can get quick visibility into the work assigned, view announcements, and view upcoming tasks.

Steps involved in cloning the landing page,

➡️ Navigate to UI builder -> Service Operations Workspace

➡️ Access the Page and Variants section -> Home [Landing Page]

➡️ Open the Service desk landing page SNC [read-only page].

➡️ As the scope is “Incident Management for Service Operations Workspace”, create an update set using the scope and click on “Duplicate Variant” and provide the details.

➡️ Define the audiences for the page (optional) and click on “Create”

➡️ A new landing page “Custom Service desk landing page SNC” is created with the same order 100.

➡️ Deactivate the out-of-the-box “Service desk landing page SNC” page.

Note: Make sure the custom main landing page “ORDER” is lower than the existing pages incase of multiple pages if not inactivated.

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