Knowledge 2025
42 sessions
Amazon's journey in complex global compliance management
As one of the highest ranked companies around the globe, Amazon has to manage the increasingly complex and changing compliance landscape. Come and join us in our journey, as we will share our challenges and solutions in collaboration with global compliance teams, consolidation of a common control framework, working with external third party assessors, and more!
Bot Hotel: High-Density Robots for Efficiency & Savings
Why settle for one bot per machine when you can host a whole bot party? With High-Density Robots, run multiple automations on the same machine, cutting infrastructure costs and making your VM setup a thing of the past. It’s the ultimate way to scale bots without scaling costs. Efficiency never looked so packed!
Case of Third-Party Risk Management (TPRM) by a Japanese financial institution
We would like to share our experience of implementing a Third-Party Risk Management (TPRM) function through user development at a Japanese Financial Institution (Trust Bank). In the Corporate Risk Management Division, we handle IT and Cyber Risk Management. Cybersecurity and Third-Party risks, especially supply chain attacks, are global concerns. Our company considers these top risks and has been actively working on countermeasures. In this presentation, we will highlight our key focus areas in TPRM and provide a case of user development.
Effortlessly Integrate Third-Party Automations in Under 10 Minutes!
Say goodbye to the headache of managing automations across different platforms. Automation Center lets you unify and control all your automations, RPA or non-RPA, from a single, streamlined interface! In this session, we'll demonstrate a streamlined UI that simplifies the integration of your automation data into the Automation Center. Whether you're using RPA or non-RPA tools, we'll showcase how to seamlessly connect this data to the Automation Center with intuitive journey, all through minimal and straightforward steps.
Elevate Field Operations: Simplify, Automate, and Collaborate
Explore how Field Service Management can help simplify resource allocation, automate repetitive tasks, and facilitate third-party collaboration. In this session, you will learn about specific features of Field Service Management and how they can help you drive workforce productivity and improve service delivery, empowering teams to exceed customer expectations.
Elevate your ServiceNow code: GlideQuery and GraphQL essentials for pros
Ready to take your ServiceNow coding skills to the next level? Join us for an exciting session where we dive into the power of GlideQuery and GraphQL. Discover how GlideQuery can simplify your server-side scripting within ServiceNow with intuitive JavaScript integration, enhanced error handling, and performance optimization. Learn how GraphQL can revolutionize your client-side development with precise data retrieval, unified APIs, and seamless third-party integration. This session is packed with practical tips. Don’t miss out on this opportunity to elevate your code and impress your peers!
Enhancing Service Desk Operations with ServiceNow Virtual Agent
Discover how Infosys collaborated with Baker Hughes to implement the ServiceNow ITSM solution, transitioning from Broadcom Service Desk and configuring a greenfield implementation of the ServiceNow CSM and HRSD modules. We enhanced the end-user experience with a unified portal, improved self-service with virtual and live agents, and streamlined communication via Teams. Integration with third-party apps and automated workflows boosted efficiency. Live reporting and performance analytics enabled continuous improvement.
Generative AI: Enhancing enterprise workflows with ServiceNow and Amazon Bedrock
ServiceNow has integrated the Now Assist Skill Kit with Amazon Bedrock to help customers build generative AI applications and enable enterprises to create custom AI skills tailored to their unique business requirements. In this session, learn how to build custom skills that will leverage third party LLMs, such as Anthropic’s Claude, with ease through the use of our new Integration Hub spoke for Amazon Bedrock. And, use this newly created custom Gen AI skill for personalized customer case response by using data-driven personalized emails shaped by customer sentiment.
How Sunoco Transformed Retail Maintenance Operations with AI and Automation
Sunoco set out to modernize its retail maintenance operations, eliminate inefficiencies and enable real-time collaboration across store managers, home office dispatchers, and third-party contractors. Hear how Sunoco is leveraging Field Service Management (FSM) and the ServiceNow platform to deliver an end-to-end service experience, connecting their internal and external customers on a single system of action. Learn how Sunoco is achieving faster service resolution, providing greater transparency, and gaining full visibility —driving scalability without adding complexity.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge After Party
Join us to celebrate an incredible week at the Knowledge after party. Food, drinks, and an epic concert with GRAMMY® winners Leon Bridges and headliner Gwen Stefani.
Knowledge welcome reception
Let's get the party started and join us for happy hour! Network with your peers, industry professionals, ServiceNow experts, and partners while experiencing our demos and enjoying a drink at the Knowledge welcome reception. Thank you to our Platinum sponsors.
Learn how Fannie Mae is using ServiceNow to enable Gen AI governance
Fannie Mae has a robust AI & Gen-AI program to harness the AI & Gen-AI capabilities in support of our mission and the business. Multiple infrastructure environments are setup to enable and manage a large number of Gen-AI use cases across in-house built innovative capabilities, as well as 3rd party products. Establishing a robust governance & control mechanism has been a big challenge for the program teams. We solved this challenge by leveraging ServiceNow's capabilities. Learn about the background and the solution strategy & approach the Fannie Mae team took to solve this important problem.
Mastering encryption: A deep dive into secure cross-system data transmission
Join us for an in-depth exploration of how advanced encryption techniques, like AES-GCM, can be integrated for secure data transmission between 3rd party systems and the Now Platform. We’ll present a real-world use case where we reassembled a customer’s HEX cipher response into ServiceNow’s cipher format and brought the custom workflow and integration into compliance with the customer’s secure integration requirements. Whether you're dealing with sensitive data or external integrations, this session offers practical, actionable insights into building adaptable, secure encryption workflows.
Migrating to ServiceNow for integrated IRM with Abbott Laboratories and KPMG
Discover how Abbott Laboratories migrated from a legacy GRC system to ServiceNow, enabling Integrated Risk Management (IRM), Business Continuity Management (BCM), and Third-Party Risk Management (TPRM). Learn about the strategy to enhance data integration, automate processes, and ensure compliance with CFR Part 11 and Computer System Validation. We'll also discuss our strategic cutover plan and how we helped Abbott empower end users throughout the transition. Join us for insights on this GRC transformation with ServiceNow.
Now Assist for Spoke Generation – Your Ultimate Guide to Seamless Spoke Creation
Tired of wading through API documentation just to create third-party integrations? With Now Assist for Spoke Generation, that's no longer necessary! Join us to learn how you can generate Spokes and Actions effortlessly without diving into complex API details or lengthy documentation. Simply copy and paste your API information, and let Now Assist take care of the rest. Whether you're new to integrations or an expert looking to save time, this session will show you how to streamline your workflow and enhance productivity. Don’t miss out on transforming the way you create Spokes!
Reimagining onboarding with Servicenow HRSD
Magnit and TCS will share a case study on how they optimized Magnit’s onboarding workflow for contingent workers by implementing the ServiceNow HR Service Delivery module. As part of this implementation, spoke integrations were used and created for the ServiceNow Integration Hub to integrate with third party service providers. ServiceNow is used as an extension of the Magnit Platform, which is the platform that connects Magnit’s clients with the talent that they need. Magnit is a leading company in contingent workforce management serving customers in more than 124 countries.
Reporting basics
If you think you need a third party reporting tool to get data out of ServiceNow, think again! In this session, we will show you the powerful, in platform reporting tools that help you report on your applications and show how you are getting value out of the platform.
Secure and scale your API ecosystem for the Agentic AI era
APIs are the modern bridges that enable seamless interaction between AI agents, data, and workflows. Scalable API management is critical for controlling API sprawl and unlocking AI-driven innovation with ServiceNow. Join Boomi for insights on fortifying API governance and delivering compliance and security at scale to turn APIs into growth engines for your business. Learn how to centrally secure and manage ServiceNow APIs and drive discovery and governance of third-party APIs for use by ServiceNow workflows and AI agents — all with ServiceNow Workflow Data Fabric.
Security incident response with AWS Security Hub
Learn how to centralize and automate threat detection, prioritization, and response using the seamless integration of these two powerful platforms. By leveraging AWS Security Hub, organizations can consolidate security alerts across AWS services and third-party tools while automating workflows in ServiceNow to ensure swift and efficient incident resolution. Join us to explore key features, customer success stories, and practical demonstrations that showcase how this integration can help streamline compliance, minimize risk, and protect critical assets in today’s evolving threat landscape.
ServiceNow and Boomi -- better together!!!
ServiceNow is the AI Platform for Digital Transformation. Boomi offers AI-powered solutions for API management, integration and automation, and data management. The recent partnership between ServiceNow and Boomi provides the best of both worlds. In this session, we'll demonstrate how customers are leveraging the power of ServiceNow workflows along with 3rd party applications, together with Boomi API Management to create robust, scalable and reusable applications with governance, across their application ecosystem.
Strategic Vision and Roadmap for Risk, AI, & Sustainability
Join the ServiceNow Risk, Resilience & Sustainability product team as they unveil the latest roadmap that will transform how organizations leverage Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-party Risk Management (TPRM), Privacy Management, and ESG Management (ESGM) for strategic outcomes. This session will explore recent innovations, like AI and AI governance enhancements, discuss future plans for the next release, and provide insights into our long-term vision to support you in implementing a comprehensive risk and AI strategy.
Stream Connect Message Replication - how to mirror topics to your local Kafka
Come learn how to simplify your Stream Connect implementation to configure the mirroring of topics to your local Kafka environment without leaving your Service Now instance. Remove the challenges of configuring a third party tool and allow Service Now to guide you through it! In this session you will learn how to configure your Message Replication from within the Service Now instance
Supercharge employee productivity with Google Workspace and ServiceNow
Let's face it, juggling multiple tools is a drag and slows us all down. Google Workspace with Gemini can help automate tasks like writing and summarizing and enhance collaboration in Chat and Meet. Join us for a theatre session where we will dive into automation, improved collaboration and connecting 3rd party systems like ServiceNow®.
Supercharge your users with Mobile GenAI: Smarter, faster, better
Unlock the full breadth of Mobile GenAI to elevate user experiences! Dive into AI-driven features, covering search, Virtual Assistants, available mobile NowAssist skills, unique mobile capabilities, and the SDK to empower third-party apps. Discover how to seamlessly integrate these innovations for smarter, faster mobile workflows.
Transforming third-party risk management in life sciences
A leading Life Sciences company transformed its third-party risk management with ServiceNow and the help of KPMG. Automation streamlined risk assessments, reduced manual errors, and enhanced real-time monitoring of third-party engagements. A new vendor portal facilitated seamless communication with vendors, improving risk identification and mitigation. Advanced analytics provided deeper insights into potential vulnerabilities, ensuring proactive risk management. By modernizing TPRM, the company strengthened regulatory compliance and established a resilient, scalable risk management framework.
Unlocking the secrets: Reverse engineering in ServiceNow
In this lab, we will dive into the art and science of reverse engineering code on the Now Platform. Whether you’re troubleshooting complex scripts, understanding third-party integrations, or enhancing existing functionality, mastering reverse engineering techniques is essential. You’ll learn how to leverage built-in and third-party tools, inspect code, and apply effective debugging. By the end of this session, you'll be equipped with practical skills to reverse engineer code, enhancing your problem-solving capabilities and driving better outcomes in your ServiceNow projects.
