How Sunoco Transformed Retail Maintenance Operations with AI and Automation

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Sunoco set out to modernize its retail maintenance operations, eliminate inefficiencies and enable real-time collaboration across store managers, home office dispatchers, and third-party contractors. Hear how Sunoco is leveraging Field Service Management (FSM) and the ServiceNow platform to deliver an end-to-end service experience, connecting their internal and external customers on a single system of action. Learn how Sunoco is achieving faster service resolution, providing greater transparency, and gaining full visibility —driving scalability without adding complexity.