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Kevin Thompson

Kevin Thompson

Director, Outbound Product Management

ServiceNow Inc.

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Conference Sessions

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Securing AI Agents: Identity, permissions & zero-trust at scale

SES8051

AI agents are doing real work, approving requests, routing tickets, updating records across IT, HR, and beyond. But when agents act on behalf of users, how do you control what they access? How do you audit what they did? And how do you prevent them from becoming the biggest security risk? This session covers the fundamentals of securing agentic workflows: identity management for non-human actors, least-privilege permissions that scale with automation, and zero-trust controls that don't slow down AI. You'll leave with a framework for deploying agents safely without trading speed for security.

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Am I doing it right? Security in YOUR instance

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<p>Come learn about several core security best practices and common use cases. The session covers how to solve various security challenges using out of the box tools embedded into the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">Now Platform®</span></span></span></span>. Leave feeling more confident about the tools available to you and what types of use cases they can be used for.</p>

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360 Exchange: Wait, Wait, Don't Breach Me! Tune up security with ServiceNow Vault

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In today’s digital landscape, protecting sensitive data and securing your ServiceNow instances are paramount concerns for organizations of all sizes. Join us for an insightful discussion as we explore how ServiceNow Vault can fortify your security posture and safeguard your instance against potential threats and vulnerabilities. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.

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ServiceNow Vault exclusive access: Elevate your security game

SES3025

Step into the realm of elite security with ServiceNow® Vault – a session designed for those who seek more than basic compliance. Discover high-impact use cases across all ServiceNow Workflows and compelling customer stories that demonstrate how Vault not only meets but exceeds security needs. Engage with the top customer concerns as addressed by the Office of the CISO, and get a privileged preview into our product roadmap. This is a chance to not just learn but lead in the security space – a must-attend for anyone ready to elevate their security game in order to unblock new Workflows.

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ServiceNow Vault: Helping organizations address global data privacy regulations

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<p>Every country in the world has enacted some sort of data privacy law to regulate how sensitive information is collected, used, or shared. Data privacy is critical to ensure personal identifiable information (PII) is kept confidential. Join this session to learn about worldwide privacy laws and regulations, what’s on the horizon, and what you need to be thinking about to make your ServiceNow® instance help with your organization’s privacy goals.</p>

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Increasing data security and privacy with ServiceNow Vault

SES1702-K23

<p>Data is a valuable asset and protecting it from internal and external threats is critical when it comes to organizations avoiding financial loss, reputational harm, customer trust degradation, and brand erosion. Furthermore, regulations for securing data, imposed by the government and the industry, make it critical for organizations to achieve and maintain compliance. Join us in this session and learn from experts how ServiceNow® Vault can help organizations increase trust and compliance while improving their overall security posture on the Now Platform®.</p>

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Demo: Securing your financial institution's processes with ServiceNow Vault

DEM1456-K23

<p>Join this demo session to learn about ServiceNow® Vault and how your financial institution can quickly deploy this solution to protect your respective workflows. ServiceNow Vault provides added security and privacy controls that helps financial institutions improve their security posture on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> while increasing compliance levels. This session is ideal for security admins, systems admins, security architects, compliance and risk security officers, IT infrastructure personnel, CISO, CIO.</p>

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Unlocking data security: exploring Field Encryption

CCE3160

Join us for an engaging Ask the Experts session focused on our new Field Encryption product and Platform Encryption. Attendees can expect to ask questions about the differences between Field Encryption and Column Level Encryption and gain practical insights into how to effectively implement these solutions in sub production or developer environments. Take advantage of this opportunity to interact directly with product managers and get the details you need to enhance your encryption strategies.

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360 Exchange: Build an effective roadmap to bolster your organization’s cyber resilience

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As cyber threats escalate, it’s critical to predict, prevent, and recover from cyber attacks. Join our experts for a discussion about creating and implementing a cyber risk roadmap that spans the entire lifecycle, from identification and mitigation through to response and recovery. Get guidance on deploying ServiceNow GRC, SecOps, and Vault. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.

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Ask the experts: identity and access control

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Join us for an engaging session focused on the latest advancements in identity and access control. Attendees will have the opportunity to ask questions about new features such as Deny Unless and Security Data Filters, alongside insightful discussions on access analyzer and access simulator enhancements. This is your chance to interact directly with product managers and get clarity on how these developments can improve your organization's security posture.

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Mastering encryption: A deep dive into secure cross-system data transmission

CCB1139

Join us for an in-depth exploration of how advanced encryption techniques, like AES-GCM, can be integrated for secure data transmission between 3rd party systems and the Now Platform. We’ll present a real-world use case where we reassembled a customer’s HEX cipher response into ServiceNow’s cipher format and brought the custom workflow and integration into compliance with the customer’s secure integration requirements. Whether you're dealing with sensitive data or external integrations, this session offers practical, actionable insights into building adaptable, secure encryption workflows.