Scaling generative AI in the enterprise: Insights from ServiceNow and AWS

SPN2357

In an era where generative AI is redefining business operations, organizations must balance innovation with responsibility. This session brings together industry leaders from ServiceNow and Amazon to explore the intersection of AI and enterprise workflows. With real-world insights and strategies, attendees will learn how to mobilize and scale AI solutions effectively. From practical use cases to best practices in AI-driven transformation, this executive talk discusses how businesses can maximize value while maintaining a holistic approach to data, technology, and organizational readiness.

Generative AI: Enhancing enterprise workflows with ServiceNow and Amazon Bedrock

SES1744

ServiceNow has integrated the Now Assist Skill Kit with Amazon Bedrock to help customers build generative AI applications and enable enterprises to create custom AI skills tailored to their unique business requirements. In this session, learn how to build custom skills that will leverage third party LLMs, such as Anthropic’s Claude, with ease through the use of our new Integration Hub spoke for Amazon Bedrock. And, use this newly created custom Gen AI skill for personalized customer case response by using data-driven personalized emails shaped by customer sentiment.