Britta Koch
Senior Marketing Manager, Community
Customer focused, and ever seeking to be hungry and humble, Britta has enjoyed 14 years of leading ServiceNow customers in different capacities. First, working directly with customers, she led 150 successful ServiceNow implementations across different industries and products. She has also created popular leading practices content for the Customer Success Center. Now working on the ServiceNow community, she continues to wear her customer hat to provide relevant content such as a platform owner resource center and onboarding hub for new customers.
Recent News
View all
Choose your own success path: Navigating ServiceNow implementation models
Calling all ServiceNow Admins: What's your favorite administrator tool?
AS
Unlocking the Tech Dilemma: Configuration vs. Customization Unveiled!
Roundtable: What you need to know to develop a high-performance ServiceNow architecture
KM
BP
Roundtable: Seamlessly implement with organizational change management & targeted training
MT
Conference Sessions
Calling all ServiceNow Admins: What's your favorite administrator tool?
CCA3061
<p>Join this interactive session with other administrators to share how you use the administrator tools built into ServiceNow and learn from your peers about how they manage their platform.</p>
Unlocking the Tech Dilemma: Configuration vs. Customization Unveiled!
SES1475
<p>Configuration vs. customization – the ultimate tech debate! Our experts will dive into the lively debate in this session. Spoiler alert: it's all about mastering your tech debt to ensure a healthy instance and seamless upgrades. Don't miss out on the insights that could transform your approach – add to your agenda now.</p>
Choose your own success path: Navigating ServiceNow implementation models
SES1476
<p>Are you currently embarking on a <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> expedition and choosing your path to implementation success? Join our session and explore the diverse implementation paths available – from ServiceNow Expert services to Certified Partners, or even the DIY route. Equip yourself with the knowledge to make the right choice for your journey. Adventure awaits – add to your agenda now!</p>
Roundtable: What you need to know to develop a high-performance ServiceNow architecture
SES2531-K23
<p>Join this facilitated roundtable discussion on the strategies that customers put in place to ensure their ServiceNow® architecture consistently delivers high performance and value. Learn how deciding the right instance architecture, managing instance performance hygiene, smart integrations, managing or consolidating a multi-instance architecture.</p>
Roundtable: Seamlessly implement with organizational change management & targeted training
SES2536-K23
<p>Get your team up and running fast with the right Nowlearning courses/certifications, and prepare your organization to transition to ServiceNow to enable them to adapt quickly to a new platform. Select from one of these Knowledge 360 Exchange round table discussions: Select training, enable all personas, design custom training, create and execute your OCM, or enable citizen developers.</p>
Why technical people need soft skills
CCE1282
Increasingly as IT is seen as a business function and not just as operational, it's not enough to just know the technology. Here's how to lean into your EQ and if it's not a strength for you, how you can build that muscle.
Using ATF/Cloud runner
CCE1279
Automated testing framework is your best friend when it comes time to upgrade. Discover how this tool can lighten your load and make upgrades faster, more efficient, and less risky.
Secure your instance
CCE1270
Stay on top of best practices in instance security, performance, and user experience using Instance Scan.
Reporting basics
CCE1277
If you think you need a third party reporting tool to get data out of ServiceNow, think again! In this session, we will show you the powerful, in platform reporting tools that help you report on your applications and show how you are getting value out of the platform.
Project management 101
CCE1278
When implementing ServiceNow, it is important to know how to manage your project to go live on time and on budget. Come learn some of the insights that help make implementations successful.
Performance tweaking tips
CCE1283
Over time, you will have more users and more data in your instance. Come learn how and when to setup table rotation, archive data, and more tips to ensure you don't experience performance degradation.
Instance scan
CCE1280
It's a bird, it's a plane, it's instance scan to the rescue. Learn how this unsung super hero can help you monitor your instances and proactively resolve issues.
Citizen development
CCE1273
This can be a scary and/or controversial topic in many organizations. Come find out how to take the risk out of citizen development and take some load off of your developers
Care and feeding of your instance
CCE1272
So, you are live with ServiceNow. How do you keep your instance healthy? Learn the basic maintenance tasks that you should be performing regularly.
Application development explained
CCE1274
You have a specific use case and you want to create a custom application. Learn how to do it correctly and in a way that it is scalable and maintainable in your environment.
AI alphabet soup
CCE1275
Are you confused about ServiceNow's AI offerings and how they can help you? Join this session to learn about our tools and what use cases apply to each.
Release Upgrading 101: Avoiding Last-Minute Panic
CCA1281
It’s upgrade time again — and for many organizations, that means a last-minute scramble. But it doesn’t have to be. Join this interactive roundtable with the ServiceNow Community to discuss how to streamline your upgrade process. Learn how to establish a reusable framework that reduces effort, minimizes disruptions, and makes upgrades smoother every time.
Navigating the Platform owner journey in ServiceNow
CCA1526
As a ServiceNow Platform owner, you're balancing governance, innovation, and stakeholder needs. But how do you keep your process scalable, efficient, and future-proof? In this roundtable, connect with fellow platform owners to discuss strategies for driving adoption, managing technical debt, handling demand intake, and aligning with business goals. No slides, no lectures—just real conversations with peers who face the same challenges. Come ready to share and learn!