Conference Sessions
How Sunoco Transformed Retail Maintenance Operations with AI and Automation
SES3592
Sunoco set out to modernize its retail maintenance operations, eliminate inefficiencies and enable real-time collaboration across store managers, home office dispatchers, and third-party contractors. Hear how Sunoco is leveraging Field Service Management (FSM) and the ServiceNow platform to deliver an end-to-end service experience, connecting their internal and external customers on a single system of action. Learn how Sunoco is achieving faster service resolution, providing greater transparency, and gaining full visibility —driving scalability without adding complexity.
Retail Product Roadmap & Customer Connect with Sunoco
SES2559
The retail and hospitality industry continue to face razor-thin margins, shifting consumer trends, and rising operational costs. With Retail Service Management (RSM) and Retail Operations (RO), organizations can unify HQ and store teams on a single platform—automating tasks, streamlining support, and enhancing visibility across company-owned and franchised locations. Join this roadmap session to explore AI-driven innovations that boost productivity and hear how Sunoco is leveraging Retail Operations to optimize field service, empower store teams, and elevate the customer experience.