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Leveraging Service Operations – Enabling Fannie Mae’s Digital Transformation
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Fannie Mae: Enabling enterprise cloud transformation with automated workflows
Conference Sessions
Learn How Fannie Mae Is Implementing ITAM (HAM & SAM) Using ServiceNow
SES6175
Fannie Mae has been using ServiceNow for over 10 years. Initial implementations include transforming IT Service Management, IT Operations Management including establishing a robust enterprise class CMDB, HR Case Management, etc. Subsequent implementations included innovating various custom applications and workflows to enable and support our Digital Transformation capabilities. More recently, we have been strengthening our enterprise Hardware & Software asset management functions by implementing ServiceNow ITAM (HAM & SAM) products.
Leveraging Service Operations – Enabling Fannie Mae’s Digital Transformation
SES1512
<p>Learn the vision for Service Operations by unifying ITSM, ITOM and other capabilities on the unified Now Platform®. This session will discuss how ServiceNow® helps enable DT with automation and innovation to deliver improved experiences, resiliency and productivity. Fannie Mae's VP of Technology, will provide his experience of key capabilities include cloud transformation, process re-engineering/automation, strengthening cybersecurity and more. Topics include how CMDB, ITSM, ITOM, and App Engine solved IT and business challenges today and planned growth for tomorrow of its DT program.</p>
Fannie Mae: Enabling enterprise cloud transformation with automated workflows
SES1772-K23
Fannie Mae has a mature public cloud adoption program as part of its Digital Transformation. Major pillars of our cloud program include planning, scaling and operations which are enabled through successful initiatives and projects. This session will review how a robust CMDB and powerful workflow platform with ITSM and ITOM helped us solve for various challenges across the cloud. Learn various examples of the capabilities the Fannie Mae ServiceNow® Platform team delivered in support of our successful public cloud program.
Learn how Fannie Mae is using ServiceNow to enable Gen AI governance
SES3359
Fannie Mae has a robust AI & Gen-AI program to harness the AI & Gen-AI capabilities in support of our mission and the business. Multiple infrastructure environments are setup to enable and manage a large number of Gen-AI use cases across in-house built innovative capabilities, as well as 3rd party products. Establishing a robust governance & control mechanism has been a big challenge for the program teams. We solved this challenge by leveraging ServiceNow's capabilities. Learn about the background and the solution strategy & approach the Fannie Mae team took to solve this important problem.