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NJP

Andrew Lichey

Andrew Lichey

Director, Outbound Product Management - Field Service Management

ServiceNow Inc.

Conference Sessions

1724429920965001DK25

Revolutionize Field Service Resource Management with Schedule Optimization

SES3697

Balancing resource allocation with responding to fire drills makes technician scheduling difficult. Learn how to use AI to assign the right technician with the right skills and parts for the right job every time. Discover how to automatically create reusable schedules that prioritize high-value work, handle routine requests, and maximize the number of jobs into technician working hours, increasing your revenue. Explore how dynamic scheduling transforms your field service operations for greater dispatcher efficiency, technician effectiveness, and customer satisfaction.

1724429920965001DK25

Elevate Field Operations: Simplify, Automate, and Collaborate

SES3696

Explore how Field Service Management can help simplify resource allocation, automate repetitive tasks, and facilitate third-party collaboration. In this session, you will learn about specific features of Field Service Management and how they can help you drive workforce productivity and improve service delivery, empowering teams to exceed customer expectations.