Eliza Orchard
Principal Outbound Product Manager
Eliza is a Principal Outbound Product Manager responsible for a breadth of products centered in the world Generative AI. She seeks to arm those using her products with the tools and informaiton they need to be successful whilst also driving the evolution of these products. She joined ServiceNow in 2021 after working at a partner for many years, and remains deeply passionate about ServiceNow!
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Build Custom AI Skills with Now Assist Skill Kit: Step-by-Step Demo w/ Eliza Orchard
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See Now Assist in action: GenAI for self-service and productivity
Now Assist administration for ServiceNow and building custom GAI workflows
MT
Lab: Virtual Agent 101: Automate issue resolution with an intelligent chatbot
Conference Sessions
Now Assist administration for ServiceNow and building custom GAI workflows
LAB1756
In this hands on lab, learn the basics in how to administer Now Assist generative AI experiences. Discover how to set up and configure Now Assist skills for specific users, use cases, and workflows. Admins will understand how to enable or disable specific LLMs, and how to understand usage analytics of Now Assist skills. For admins looking to extend Now Assist to build custom skills and connect the ServiceNow® instance to third party LLMs (such as Azure OpenAI, OpenAI, Google, etc), this lab will walk through how to connect and configure these skills within the Now Assist admin console.
See Now Assist in action: GenAI for self-service and productivity
SES2032
<p>Join us in this demo, highlighting how Generative-AI powered Now Assist transforms work for customers, employees, and agents. See how Self-service is driven by intelligent Virtual Agent, embedded Portal capabilities, and improved AI search - all designed for greater case deflection and increased customer satisfaction. Learn how to accelerate agent productivity with reduced manual work, automatic content generation, and AI-powered case insights and work notes. Come see what the Now Assist buzz is about!</p>
Lab: Virtual Agent 101: Automate issue resolution with an intelligent chatbot
LAB1569-K23
Join this hands-on lab to learn how the ServiceNow® Virtual Agent can help your users quickly find answers and resolve issues. In this lab, you will discover how to rapidly launch a chatbot with our no-code console and leverage pre-configured topics plus your existing Now Platform® data and workflows. You will also learn how to build simple yet effective conversation flows, measure your bot’s effectiveness, and introduce natural language understanding (NLU) for more intelligent, AI-driven conversations.
Unlocking Now Assist Skill Kit: Ask the experts!
CCE1057
Join us for a dynamic session where our panel of experts will guide you through unlocking the potential of the Now Assist Skill Kit. This innovative new tool, released in the Xanadu release, provides you with the opportunity to create custom generative AI skills to deploy within your workflows. Don't miss this opportunity to ask those burning questions and to learn more about the opportunities that exist within Now Assist Skill Kit!
Ensuring AI agent reliability: ServiceNow's robust evaluation framework
SES3355
How do you know if your AI agents meet high standards for quality, safety, and reliability? Are they ready to be deployed in the real world? We believe empowering AI developers to rapidly create, test, iterate and deploy reliable and resilient agentic applications will unlock new and more valuable automation opportunities. This session explores how ServiceNow has developed its own robust framework for evaluating our OOTB AI agents, and how we are making these evaluation and testing tools available for customers and partners to evaluate their own AI agents that were built on our platform.
Unlocking Now Assist Skill Kit: Build a custom GenAI skill
CCL1056
Welcome to the new world of custom generative AI experiences! Learn how to employ Now Assist Skill Kit to build custom skills to infuse generative AI solutions into your workflows. We will be reviewing the end to end development process including as defining your input data, developing a prompt, delivering the outputs, and managing governance around your generative AI solutions.
Generative AI: Enhancing enterprise workflows with ServiceNow and Amazon Bedrock
SES1744
ServiceNow has integrated the Now Assist Skill Kit with Amazon Bedrock to help customers build generative AI applications and enable enterprises to create custom AI skills tailored to their unique business requirements. In this session, learn how to build custom skills that will leverage third party LLMs, such as Anthropic’s Claude, with ease through the use of our new Integration Hub spoke for Amazon Bedrock. And, use this newly created custom Gen AI skill for personalized customer case response by using data-driven personalized emails shaped by customer sentiment.