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Currently, when the manager rejects the approval, the Request and RITM are automatically moving to Closed Rejected / Canceled / Closed Incomplete , and the RITM is also getting canceled. I understa...
Guidance Required: Move Request and RITM to On Hold Instead of Canceled on Manager Rejection
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Hi,
When I create a record from the service portal Im being redirect to page id='ticket'. Under this page i have the OOB Activity Tab. When I add a comment there, it being added to the wo...
How to make Activity Tab in Service Portal to show and update only additional comments
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Hi,
Is it possible to display the agents picture and name/initials on the live chat session of virtual agent bot. If yes, how it can be done?
Thanks in advance!!
Display agents name/initials and picture on the live chat in the virtual agent bot
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Hi,
In my record producer one of the fields is reference to customer\_account table.
OOB functionality there is an ('i') icon to preview the record.
How can I control the the view that wil...
How to control the view of the 'i' icon or remove it completely
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Artificial intelligence (AI) promises to transform many business functions, including third-party risk management (TPRM). Yet, simply plugging AI tools into existing TPRM workflows does not deliver...
Navigating the Complexities of AI Integration in Third-Party Risk Management Workflows
REDE Consulting
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1 day
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We have created a custom Zone table in ServiceNow that contains hierarchical data.
Each Zone record has a Parent field that references the same Zone table (self-referencing relationship), forming...
Create hierarchy of custom table data (parent-child) relation using Content tree in UI Builder
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Anyone who has worked in ServiceNow knows this frustration:
You're trying to explain an issue clearly in a comment or work note…
But you can't paste a screenshot properly.
You can't format ste...
Article - Enabling Rich Comments in ServiceNow (Beyond Plain Text)
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Hi Team,
I would like to understand how a Knowledge Article moves to the Pending Retirement state in ServiceNow.
- Is this state triggered automatically based on a defined timelin...
Clarification on Knowledge Article Moving to “Pending Retirement” State
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I am a Business Analyst, and I am planning to pursue the CAS-PA certification, as it aligns well with my role. However, when I search the ServiceNow Credentialing Program Guide ([https://www....
Are CAS-PA and CIS-PA the same certification?
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Hello,
ON RITM and sc\_task, only members from a particular group should be able to access attachments attached in Catalog Item Variables from the activity section. How to achieve this
&n...
Restrict visibility of attachment on SCTASK and RITM activity
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Hi,
When a contact create a case from the service portal using a record producer (id=sc\_cat\_item), after clicking submit he is being redirect to a page id=ticket.
How can I redirect ...
redirect user to a different page id in service portal
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Hello Community,
I would like to check whether validating Activity Logs (Work Notes / Comments / Field Changes) in Automated Test Framework (ATF) is still not fully supported.
I came acro...
Is testing Activity Logs in ATF still not supported ?
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Hi,
I have written onchange client script, below is my script
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') return; if ...
restirction due date is not working in SOW view
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Vaibhav Gupta, creator of BAML, discusses the missing abstraction for LLMs.
Video
Why LLM frameworks break? It's missing abstractions for probabilistic outputs!
ServiceNow Community
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In the Service Catalog, we created variable A with TYPE Musked in Variables and variable B with TYPE Musked in Multi-Row Variable Set (MRVS).
 is Muske
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Hi Team,
I have a requirement to visually highlight VIP users on the Requested Item (RITM) form.
📌 Requirement
On the Requested Item [sc\_req\_item] form:
- Field: Requested for (requested...
How to Add VIP visual indicator for “Requested for” on RITM (similar to Incident Caller VIP)
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Hello
We have encountered an issue with SLAs not getting calculated for some HR cases getting created for General HR questions services.
The 7 day SLAs are configured to HR Employee Relations ca...
SLAs not getting calculated for some HR cases despite SLAs being configured for the HR service
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Hi,
I work in an instance where there are many groups from different parts of the business.
I would like to create a Visualization that uses the 'Incident backlog growth' indicator.
...
Add Operator to Breakdown for Assignment group 'is one of'
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In today’s complex business environment, managing risks effectively is not just a necessity but a strategic imperative. Enterprises operating in highly regulated industries such as Finance, Pharma,...
Mastering Enterprise Risk Strategies for Sustainable Success
REDE Consulting
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1 day
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Hi Team,
I’m looking for guidance on implementing an automated cleanup process for Assignment Groups in ServiceNow. Below are the conditions we need to validate as part of the cleanup acti...
Need Assistance Automating Assignment Group Cleanup in ServiceNow
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Hi,
We have just upgraded our NONPROD instance of ServiceNow to Zurich release and I noticed that the Dashboard Library has changed. Instead of the Card view, it is now showing as Table Li...
Platform Analytics Dasboard Library (Zurich) layout is updated ... help with filtering Table view
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Vaibhav Gupta discusses how 'vibe coding' by LLMs causes duplicate implementations
Video
Why AI code reviewers can't be trusted — how 'vibe coding' by LLMs causes duplicate implementations
ServiceNow Community
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1 day
So here is the situation we have and what we are trying to do
I have a Variable Set - User Information
It has the following
Customer Name (reference to active users)
Manager - Customers Manager...
Variable Sets - make a field open if the user is part of a group
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The Platform Analytics Academy on February 4th, 2026, explored integrating ServiceNow Platform Analytics with Workflow Data Fabric and zero-copy connectors. We demonstrated visualizing external dat...
Video
Platform Analytics with Workflow Data Fabric - February 4th, 2026 - Platform Analytics Academy
ServiceNow Community
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