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Regarding data references where the TYPE of Service Catalog's Multi-Row Variable Set (MRVS) is Muske

New article articles in ServiceNow Community · Feb 16, 2026 · article

In the Service Catalog, we created variable A with TYPE Musked in Variables and variable B with TYPE Musked in Multi-Row Variable Set (MRVS).

 

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★Question 1

I can't decrypt and view the masked values ​​in MRVS out of the box.

For MRVS variable B, there is no SHOW button, so I can't view the masked content. How can I view it on the screen?

★Question 2

I can't view MRVS masked values ​​in a server-side script.

For variable A, I was able to decrypt the masked value using getDecryptedValue() and view its contents. However, for variable B, I was able to view the encrypted string before decryption, but I couldn't view the decrypted content.How can I view the decrypted value in a server-side script?

◆Sample Code var ritmNumber = 'RITM00028704'; var ritm = new GlideRecord('sc_req_item'); ritm.addQuery('number', ritmNumber); ritm.query(); ritm.next() gs.info('Number: ' + ritm.number); gs.info(ritm.variables.u_password_1); gs.info(ritm.variables.u_password_1.getDecryptedValue()); gs.info(ritm.variables.mrvs[0].u_password_2); gs.info(ritm.variables.mrvs[0].u_password_2.getDecryptedValue()); Result *** Script: Number: RITM00028704 *** Script: $$%%668988142b36ba50dbccfe76ce91bf7a1HZJ4PkNSWXwbS2Y5hkEQvA==z5bwKam5h-Pq7kEnjhLAqQ==%%$$ *** Script: hogehoge *** Script: $$%%668988142b36ba50dbccfe76ce91bf7a1H6JZvfAmL6CzLMobX4Irpw==m10fLbjlRsQaOLi_oj1e-w==%%$$ *** Script: undefined

 

 

 

 

 

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https://www.servicenow.com/community/itsm-forum/regarding-data-references-where-the-type-of-service-catalog-s/m-p/3489612#M554428