One platform, one architecture, one model: that summarizes the Now Platform. In this overview, we review the technical aspects of the Now Platform architecture. YouTube timestamp format Chapters: 0...

What Exactly Is an Engagement?   So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your customer actually...

ServiceNow has evolved from a process-driven, no/low/pro code rapid development workflow platform into an AI-powered intelligent ecosystem that transforms how enterprises manage operations. At the ...

Why Database Security Matters   The single most important feature that your custom scoped app must have, is data security. There is no other capability that is more important. Before you b...

Overview: With the ingestion of many different assets from many different scanners, we may run across the situation where we have items in the “unmanaged” ci class tables of Unclassed hardware [c...

Discover the power of the new Knowledge Center and its advanced content editor. Unlock smarter ways to manage and deliver content that keeps you ahead of your organizational needs. Don’t miss how t...

The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey, centered on achieving two critical outcomes...