Anyone who has worked in ServiceNow knows this frustration:

You're trying to explain an issue clearly in a comment or work note…

But you can't paste a screenshot properly.

You can't format steps cleanly.

You can't add a nicely labeled hyperlink.

The standard journal fields are mostly plain text. That works for quick updates — but not for detailed explanations, troubleshooting steps, or user guidance.

This project introduces a lightweight rich text editor (Quill) inside a UI Page or modal, allowing users to:

• Paste screenshots

• Add clickable links

• Format text (bold, lists, headers)

• Structure troubleshooting steps clearly

• Share better, more readable updates

Instead of sending long blocks of unformatted text, teams can communicate in a clearer, more professional way.

Project: https://developer.servicenow.com/connect.do#!/share/contents/9890958_enabling_rich_comments_in_servicenow_beyond_plain_text?t=PRODUCT_DETAILS

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