Hello

We have encountered an issue with SLAs not getting calculated for some HR cases getting created for General HR questions services.

The 7 day SLAs are configured to HR Employee Relations case (sn_hr_core_case_relations) table. We also checked that the General HR question (both HR service and Record Producer) is created on the same table. So for the HR cases created on HR Employee Relations case SLAs are getting calculated. However the highlighted HR cases are getting created on sn_hr_core_case table. As a result, SLAs are not getting calculated. Our problem is that why some HR cases are getting created on parent table instead of relations table and how can we resolve this issue?