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ReleaseOps in the Zurich release gives us a powerful way to orchestrate application deployments end to end – but many real-world releases still depend on critical manual tasks. In this post, I’ll s...
How to extend ReleaseOps pipelines with manual deployment steps
New article articles in ServiceNow Community
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about 1 hour
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Risk and compliance assessments are foundational to enterprise governance — but for the people completing them, they’re often repetitive, time-consuming, and frustrating. Annual refreshes, new regu...
Introducing AI Response Assist in Smart Assessment Engine
New article articles in ServiceNow Community
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about 5 hours
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Field data type selection is not a cosmetic UI decision—it's a strategic architecture choice that determines application scalability, reporting capability, and business autonomy for years to come. ...
Data Type Selection for ServiceNow Custom Scoped Applications
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about 18 hours
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In the [first part of this series](https://www.smashingmagazine.com/2026/01/beyond-generative-rise-agentic-ai-user-centric-design/), we established the fundamental shift from generative to agentic ...
Designing For Agentic AI: Practical UX Patterns For Control, Consent, And Accountability
Articles on Smashing Magazine — For Web Designers And Developers
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about 21 hours
smashingmagazine.com
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Team-Level Agile ...
Video
Team-level agile planning in CWM
New article articles in ServiceNow Community
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1 day
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What Exactly Is an Engagement?
So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your customer actually...
Engagements in Customer Success Management
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1 day
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---Please consult security and risk organizations before proceeding with the design below. In an ideal scenario, we don't want retirees to access employee information. The following approach was so...
Employee Directory for Alumni Users?
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1 day
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HR service delivery defines how employees experience HR every day.
In a nutshell, it’s the way your organization delivers HR services, information, and support to employees across their entire lif...
How to Improve HR Service Delivery with Modern ServiceNow Capabilities
Pathways Consulting Group
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2 days
pathwayscg.com
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Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service ...
WIIMLT - shared application instances
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2 days
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Process image for new tasks Agentic Workflow
Overview:
This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and issue reporting by leve...
Process image for new tasks Agentic Workflow:
New article articles in ServiceNow Community
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3 days
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