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Hi all,
When I am on the Employee Center Knowledge homepage (esc\_knowledge\_home), I am seeing inactive knowledge bases appearing in the "Knowledge Bases" dropdown. There are not any know...
Inactive KBs appearing on Employee Center Knowledge homepage
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I'm using a database view.
The database view displays information from two custom tables.
I believe the database view's function is to display only records that meet the same criteria.
Is ther...
Hi Team,
My requirement is Limit the auxiliary options such as "Request to Change CIR Requestor", to active state or till Production Readiness state should not be available in the ...
Limit the auxiliary options such as "Request to Change CIR Requestor"
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Hi,
We have OOB UI Action 'Close Task' on sc\_task table. If there is only one sc\_task inside the sc\_req\_item record, then when we click on 'Close Task' it close the current sc\_task and al...
Close Task OOB UI Action on sc_task table
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Hi,
I have created one UI Page script and calling it through UI Action button but script is not working in workspace however it's working properly in form label.
UI page Script Name: modal\...
Unable to create pop-up by using UI action button in Service operation workspace(SOW).
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Dear all,
we tried to find this option, even checked the release notes for Zurich, but sadly not found.
Such filtering/sorting option is available everywhere, but not in Data Visualizatio...
Data Visualization list does not offer a possibility to sort/filter
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I am facing an issue with the following scheduled script execution code, where it runs fine for one case record but fails for other records. When I run the same script for the failing case record, ...
Need help to debug the scheduled job script for case records
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I have defined an MCP Server connection to an MCP Server which I control.
This works fine (after some hiccups, had to deal with this: [https://support.servicenow.com/kb?id=kb\_article\_vie...
MCP Connection with OAuth
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In ServiceNow SAM, how can license consumption be split when one SSO account is associated with multiple Active Directory groups representing different licensed products? We need to allocate distin...
SAM license consumption allocation for single SSO with multiiple AD Groups
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I am trying to create a survey question in ServiceNow using Assessment Metric Templates. For this requirement, I created two assessment metric templates. The first template was created without any ...
Guidance Required on Using Assessment Metric Templates for Survey Questions
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Currently we are facing issue that CMDB Health Result Task list not showing task on filter field "Last Evaluated on " between october to december but on february its sh...
CMDB Health Result Task List not reflecting health task on some dates
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We are trying to build number of KPIs using Platform Analytics e.g.
How many Incidents are being responded in time by a support group (filter based on assignment group)?
How many Incidents are ...
Response in time, Resolution in Time KPIs
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Hi all
I'm currently working on a requirement to allow Service Desk users to edit the variables on RITM records if needed (and, yes, we have tried to persuade the requestor that they should be...
Help to track variable value changes on RITM
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Hello,
Custom UI actions( related links just referring to another site) built on custom application are visible on UI16 but not on workspaces. though the below options are checked.
...
Hi,
I am working in a Workspace. I will explain step by step.
First, suppose I open only All records from the filter navigator by pressing CTRL. This works perfectly at the content level and the ...
Issue in the workspace
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How to rename the field highlighted on ESC portal
 _before_ uploading them.
Requirement
When a user uploads attachment(s) from a recor...
ARTICLE - Custom Attachment Visibility Before Upload (UI16)
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We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary ow...
How to Set Secondary Owner to AD Group in Active Directory through ServiceNow Flow
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We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary owner(s) at the tim...
How to Set Secondary Owner to AD Group in Active Directory through ServiceNow Flow
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We have one report where we need to show the servers with their specific overall price per model. So far, with exploring the Platform Analytics, I still can't sum the cost for each model group. A c...
Show the overall price of cost of servers per model
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