How to control the view of the 'i' icon or remove it completely
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Feb 16, 2026
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Hi,
In my record producer one of the fields is reference to customer_account table.
OOB functionality there is an ('i') icon to preview the record.
How can I control the the view that will be shown on click or how can I disable the ('i') icon completely ?
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https://www.servicenow.com/community/developer-forum/how-to-control-the-view-of-the-i-icon-or-remove-it-completely/m-p/3489722#M1247448