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How to Add VIP visual indicator for “Requested for” on RITM (similar to Incident Caller VIP)

New article articles in ServiceNow Community · Feb 16, 2026 · article

Hi Team,

I have a requirement to visually highlight VIP users on the Requested Item (RITM) form.


📌 Requirement

On the Requested Item [sc_req_item] form:

  • Field: Requested for (requested_for)
  • If the selected user has VIP = true (in sys_user.vip):

    • Show a VIP icon / decoration on the field, and optionally
    • Change the field text color (e.g., red) to make it stand out
  • If the user is not VIP:

    • No VIP indicator / normal display

This needs to work both when:

  1. The RITM is opened (onLoad)
  2. The Requested for field is changed by the user (onChange)

can anyone please help me - how to achieve this requriment .

thanks in advance 

View original source

https://www.servicenow.com/community/developer-forum/how-to-add-vip-visual-indicator-for-requested-for-on-ritm/m-p/3489592#M1247409