How to Add VIP visual indicator for “Requested for” on RITM (similar to Incident Caller VIP)
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Feb 16, 2026
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Hi Team,
I have a requirement to visually highlight VIP users on the Requested Item (RITM) form.
📌 Requirement
On the Requested Item [sc_req_item] form:
- Field: Requested for (requested_for)
If the selected user has VIP = true (in sys_user.vip):
- Show a VIP icon / decoration on the field, and optionally
- Change the field text color (e.g., red) to make it stand out
If the user is not VIP:
- No VIP indicator / normal display
This needs to work both when:
- The RITM is opened (onLoad)
- The Requested for field is changed by the user (onChange)
can anyone please help me - how to achieve this requriment .
thanks in advance
View original source
https://www.servicenow.com/community/developer-forum/how-to-add-vip-visual-indicator-for-requested-for-on-ritm/m-p/3489592#M1247409