How to make Activity Tab in Service Portal to show and update only additional comments
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Feb 16, 2026
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Hi,
When I create a record from the service portal Im being redirect to page id='ticket'. Under this page i have the OOB Activity Tab. When I add a comment there, it being added to the work_notes instead of additional_comments, how can i change that it will always add only to additional comments from the service portal?
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https://www.servicenow.com/community/developer-forum/how-to-make-activity-tab-in-service-portal-to-show-and-update/m-p/3489758#M1247462