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Hi,
Based on your requirement to align with corporate identity I was wondering if anyone knows how to access, format the editor properties in Knowledge centre, i.e., Limiting the font opti...
Knowledge Centre Editor source
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Hi, im admin user but i cant edit this flow, why?
 _before_ uploading them.
Requirement
When a user uploads attachment(s) from a recor...
ARTICLE - Custom Attachment Visibility Before Upload (UI16)
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We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary ow...
How to Set Secondary Owner to AD Group in Active Directory through ServiceNow Flow
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We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary owner(s) at the tim...
How to Set Secondary Owner to AD Group in Active Directory through ServiceNow Flow
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We have one report where we need to show the servers with their specific overall price per model. So far, with exploring the Platform Analytics, I still can't sum the cost for each model group. A c...
Show the overall price of cost of servers per model
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Currently, when the manager rejects the approval, the Request and RITM are automatically moving to Closed Rejected / Canceled / Closed Incomplete , and the RITM is also getting canceled. I understa...
Guidance Required: Move Request and RITM to On Hold Instead of Canceled on Manager Rejection
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Hi,
When I create a record from the service portal Im being redirect to page id='ticket'. Under this page i have the OOB Activity Tab. When I add a comment there, it being added to the wo...
How to make Activity Tab in Service Portal to show and update only additional comments
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Hi,
Is it possible to display the agents picture and name/initials on the live chat session of virtual agent bot. If yes, how it can be done?
Thanks in advance!!
Display agents name/initials and picture on the live chat in the virtual agent bot
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Hi,
In my record producer one of the fields is reference to customer\_account table.
OOB functionality there is an ('i') icon to preview the record.
How can I control the the view that wil...
How to control the view of the 'i' icon or remove it completely
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Artificial intelligence (AI) promises to transform many business functions, including third-party risk management (TPRM). Yet, simply plugging AI tools into existing TPRM workflows does not deliver...
Navigating the Complexities of AI Integration in Third-Party Risk Management Workflows
REDE Consulting
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6 days
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We have created a custom Zone table in ServiceNow that contains hierarchical data.
Each Zone record has a Parent field that references the same Zone table (self-referencing relationship), forming...
Create hierarchy of custom table data (parent-child) relation using Content tree in UI Builder
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Anyone who has worked in ServiceNow knows this frustration:
You're trying to explain an issue clearly in a comment or work note…
But you can't paste a screenshot properly.
You can't format ste...
Article - Enabling Rich Comments in ServiceNow (Beyond Plain Text)
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Hi Team,
I would like to understand how a Knowledge Article moves to the Pending Retirement state in ServiceNow.
- Is this state triggered automatically based on a defined timelin...
Clarification on Knowledge Article Moving to “Pending Retirement” State
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I am a Business Analyst, and I am planning to pursue the CAS-PA certification, as it aligns well with my role. However, when I search the ServiceNow Credentialing Program Guide ([https://www....
Are CAS-PA and CIS-PA the same certification?
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Hello,
ON RITM and sc\_task, only members from a particular group should be able to access attachments attached in Catalog Item Variables from the activity section. How to achieve this
&n...
Restrict visibility of attachment on SCTASK and RITM activity
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Hi,
When a contact create a case from the service portal using a record producer (id=sc\_cat\_item), after clicking submit he is being redirect to a page id=ticket.
How can I redirect ...
redirect user to a different page id in service portal
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Hello Community,
I would like to check whether validating Activity Logs (Work Notes / Comments / Field Changes) in Automated Test Framework (ATF) is still not fully supported.
I came acro...
Is testing Activity Logs in ATF still not supported ?
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Hi,
I have written onchange client script, below is my script
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') return; if ...
restirction due date is not working in SOW view
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Vaibhav Gupta, creator of BAML, discusses the missing abstraction for LLMs.
Video
Why LLM frameworks break? It's missing abstractions for probabilistic outputs!
ServiceNow Community
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6 days
In the Service Catalog, we created variable A with TYPE Musked in Variables and variable B with TYPE Musked in Multi-Row Variable Set (MRVS).
 is Muske
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Hi Team,
I have a requirement to visually highlight VIP users on the Requested Item (RITM) form.
📌 Requirement
On the Requested Item [sc\_req\_item] form:
- Field: Requested for (requested...
How to Add VIP visual indicator for “Requested for” on RITM (similar to Incident Caller VIP)
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Hello
We have encountered an issue with SLAs not getting calculated for some HR cases getting created for General HR questions services.
The 7 day SLAs are configured to HR Employee Relations ca...
SLAs not getting calculated for some HR cases despite SLAs being configured for the HR service
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Hi,
I work in an instance where there are many groups from different parts of the business.
I would like to create a Visualization that uses the 'Incident backlog growth' indicator.
...
Add Operator to Breakdown for Assignment group 'is one of'
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In today’s complex business environment, managing risks effectively is not just a necessity but a strategic imperative. Enterprises operating in highly regulated industries such as Finance, Pharma,...
Mastering Enterprise Risk Strategies for Sustainable Success
REDE Consulting
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6 days
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