ARTICLE - Custom Attachment Visibility Before Upload (UI16)
New article articles in ServiceNow Community
·
Feb 16, 2026
·
article
Hi everyone 👋
I had a requirement where users need to choose the visibility of attachment(s) before uploading them.
Requirement
When a user uploads attachment(s) from a record (e.g., Catalog Task):
Ask the user who should see the attachment(s)
Based on the selection:
So essentially, we want to control where the attachment is inserted and therefore who can see it.
Why Not Native Attachment Button?
Out-of-the-box attachment button:
Immediately uploads to the current record
No way to intercept and ask for visibility before insert
So we had to override the behavior.
View original source
https://www.servicenow.com/community/itsm-forum/article-custom-attachment-visibility-before-upload-ui16/m-p/3489848#M554451