Knowledge 2024
21 sessions
Ask GenAI: Can you help me build my integration flow?
ServiceNow provides powerful tools for connecting your instance with your 3rd party apps and data, including apps from Microsoft, Atlassian and many others. Using flow designer and Integration Hub, you get to decide how to integrate your apps. Using Generative AI with NOW LLM, we make that process even easier! Describe you flows using text and let GenAI handle the rest. if you are interested in exploring more about these GenAI capabilities and plans for upcoming releases, this is a must session for you!
Automation makes it easy at Amazon with ServiceNow IRM
Amazon is making compliance easy and reducing the cost for the assessor and service owners through automation with ServiceNow® Integrated Risk Management. Join this demo to learn some of the capabilities the company has for automation of artifact evidence collection, integration with other internal tools for centralized issue remediation, automation of evaluation of security controls and third-party security assessments.
Delivering a best in class, global third-party risk management experience at NTT
<p>If, like most organizations, you utilize third parties and suppliers to deliver services, then Third Party-Risk Management should be high on the agenda. Understanding the complexity of your extended third party ecosystem can be quite challenging. In this session, learn how EY Teams worked with NTT Data, Inc , successfully implementing vendor risk management within a 12-week period. Special emphasis will be spent on engaging global stakeholders with different requirements and how to build a project plan that focuses on delivering benefits early in the project.</p>
Efficiently managing third party data exchange using ServiceNow TPRM
<p>Third party data exchange, the formal and structured sharing of protected data elements, has become a key necessity for many organizations facing regulatory oversight and various privacy mandates. In this session, hear Comcast's tips for success to streamline the process of recording PI and non-PI data elements, helping satisfy legal and privacy compliance requirements. Learn smart ways for both external customers and internal users to use multi-level workflow capabilities for streamlined reviews and approvals, and what’s next in their journey.</p>
Future of source code, scripting, and development frameworks on the Now Platform
Want to learn how to modularize your code base in organized reusable blocks, import third party JavaScript utility libraries like Lodash to simplify scripting, and glimpse into the future of source code and scripting? Join us for a deep dive on Modular JavaScript with import/export syntax and loading third party libraries from Node Package Manager into ECMAScript Modules for use across your applications! We'll also discuss what's coming to enable you to author applications in TypeScript and JavaScript like you would in node.js applications with an overview of upcoming platform features.
How PepsiCo reduced legacy tools and custom integration with ITOM AIOps
Like many IT orgs, the struggle with fragmented insight and visibility and too many manual processes across teams causes more problems such as long MTTR. Learn how to standardized on ACC to reduce dependency on 3rd party monitoring tools and use ServiceNow® as one-stop shop for our end-to-end AIOps solution. Hear about improved alert correlation and enhanced self-monitoring. Support teams use Service Operations Workspace, AIOps Dashboard, and Service Mapping as visualization tools. Discovery gives better coverage for storage, cloud, Kubernetes, and more to help reduce MTTR and P1 incidents.
Inside Kyndryl's 24-week onsumer-grade employee experience transformation
<p>Explore the intricacies of enhancing employee experience from the <span style="font-size: 11.0pt;">ServiceNow® </span> platform in this informative session featuring insights from Kyndryl and the EY whyaye team. This session delves into the collaborative transformation of the Kyndryl ServiceNow platform transitioning it from a legacy third-party environment to a consumer-centric, consumer-grade platform. Strategies used to drive user adoption, elevate consumer experience and expedite delivery outcomes—all within a remarkable 24-week timeline will be discussed.</p>
Knowledge welcome reception
<p>Let's get the party started and join us for happy hour! Network with your peers, industry professionals, ServiceNow® experts, and partners while experiencing our demos and enjoying a drink at the Knowledge welcome reception.</p>
Lab: End-to-end Third Party Risk Management (TPRM)
Join us to transform your approach to third party risk management! Discover how to use Internal Risk Questionnaires (IRQs) for risk mitigation, compliance, and reducing vendor fatigue. Learn to visualize workflow statuses and geo-risk concentrations for a better understanding of your third-party landscape. Explore the latest in assessments, event-driven rules, and management to elevate your strategies. Don’t miss this chance to turn risk management into a competitive advantage at Knowledge 24!
Manage third-party and supplier risk
<p>See how to can take control of third-party risk lifecycle, from onboarding to retirement. Reduce third-party and supplier risk to build organizational resilience and compliance across the enterprise.</p>
Northwestern Mutual builds an integrated ServiceNow IRM and TPRM solution
<p>A robust strategy around process and ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> technology is necessary for integrating Cyber GRC processes and Third Party Risk Management. Understanding key dependencies, defining an integrated entity class structure, and identifying key triggers and inputs into each process are essential in this integration strategy. Northwestern Mutual's solution allows Vendor assessments to have a compliance impact on Cyber controls through VRM assessment, tracks compliance using common issue management methodology, and reports on risk exposure from third parties using consistent foundational elements.</p>
Now Assist administration for ServiceNow and building custom GAI workflows
In this hands on lab, learn the basics in how to administer Now Assist generative AI experiences. Discover how to set up and configure Now Assist skills for specific users, use cases, and workflows. Admins will understand how to enable or disable specific LLMs, and how to understand usage analytics of Now Assist skills. For admins looking to extend Now Assist to build custom skills and connect the ServiceNow® instance to third party LLMs (such as Azure OpenAI, OpenAI, Google, etc), this lab will walk through how to connect and configure these skills within the Now Assist admin console.
Now on Now: How legal became a value driver using Legal Service Delivery (LSD)
<p>In this session, hear how our legal team has transformed into a bona fide value driver. Join our General Counsel (GC), legal, and DT leaders as they share how we're driving real operational value using our very own Legal Service Delivery (LSD) for legal request and matter management, contract lifecycle management, and reporting at ServiceNow®. You'll learn how we've sped up contract reviews and shortened sales cycles, managed third-party spend better, and improved the experience of our employees across ServiceNow, all by using LSD.</p>
Now on Now: Zero to 100! Governing & scaling multiple clouds on the Now Platform
<p>Whether traffic or workload demands grow suddenly or over time, a scalable cloud solution is a must-have. In this session, see how ServiceNow DT uses our Cloud Center of Excellence (CCoE) workspace to govern our multi-cloud landscape at scale. We'll share how we manage multiple cloud and SaaS providers while giving users a 360-degree view of our cloud assets and spend. Find out how we use monitoring and remediation workflows to boost operational efficiency. We'll talk vulnerability management, audits, and compliance reporting as well as our integration with third-party strategic partners. </p>
Product roadmap: ServiceNow Risk Products
<p>Get a strategy and roadmap overview for ServiceNow® risk products: Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-party Risk Management (TPRM), and Privacy Management. The strategy and roadmap will cover what has just been delivered, what is being planned in the next release, and how those releases moves toward a longer-term vision and strategy.</p>
Protect and activate your critical ServiceNow data with the Own Data Platform
Your ServiceNow® data is pivotal for your digital transformation journey. Ensuring that your data is highly resilient in case of an unforeseen data loss is critical to your business maintaining its productivity and compliance. In this session for ServiceNow administrators, platform owners, and developers, join Own Company and a special guest speaker from ServiceNow in a discussion about protecting ServiceNow data with third party backup and recovery and accelerating innovation by seeding anonymized test data.
Roundtable - Interactive discussions on building and maintaining a healthy CMDB
<p>Please join this interactive roundtable discussion where you and your peers will be able to discuss and share best practices for building and maintaining a healthy CMDB powered by ITOM Visibility. Topics can include discovering your on-premises and cloud IT estate with both agent and agentless options, third-party integrations with Service Graph Connectors, Agent Client Collector, leveraging the common service data model (CSDM) and much more. Be ready to share what you've done and learn from other IT experts on value they've created with ITOM Visibility and the CMDB.</p>
Spoke Generator: Swift Spoke creation in minutes than months and easy maintenance
Unlock the potential of the Spoke Generator—transforming spoke development from months to minutes, featuring easy maintenance. Discover its capabilities: check for similar spokes, create bulk actions using third-party Open API specifications or Postman collections, and set up no-code connections effortlessly. Join us in exploring a streamlined approach to development, integration, and maintenance.
Tackle tech and cyber risks
<p>Technology and cyber risks are a growing challenge regardless of industry or geography. Attend this demo to see how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> IRM works with other ServiceNow solutions and third-party applications to help better protect an organization from cyberattacks and mitigate new risks created through digital transformation.</p>
Text to anything: Build ServiceNow integrations to any app using Generative AI
<p>ServiceNow<span style="font-size: 12.0pt;">®</span> users need to integrate with other applications; Automation Engine is the glue that provides such connectivity. This session will show how Generative AI can be used to generate such integrations. First, learn text-to-code for generating scripts that integrate with 3rd party apps via Automation Engine. Next, a demo text-to-flow for generating integration flows for 3rd party apps via Automation Engine. Finally, explore how to extend such integrations with custom GenAI actions using our GenAI Controller.</p>
Uber gains a competitive edge with ServiceNow IRM & Third-party Risk Management
Join Uber to learn how it has transformed its manual risk and compliance processes to scale and align with multiple laws and regulations across the business and perform many activities in an unsupervised manner. It has achieved real-time visibility into the status of controls, improved its risk posture, and enhanced its third-party risk management program to enable better decision making and issue remediation. There is still more to do – find out how Uber is doubling down on end-to-end automation.
