Mark Bodman
CSDM, CMDB Sr. Product Manager & IT4IT expert
27 years in IT & product development & management at Dell, Troux, HP, Imaging Technology
Joined ServiceNow in November 2016, managed APM, now CMDB, CSDM
4 US patents; 10832201, 10785331, 10686647, 8635592
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Roundtable - Interactive discussions on building and maintaining a healthy CMDB
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360 Exchange: Master CSDM and CMDB for better decision-making
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How CSDM empowers the full lifecycle of digital products and services
Think twice before integrating your EA platform into ServiceNow
Panel: Creating a data model that supports the intersection of technology & business
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What's new in Utah CMDB, CSDM and Service Graph Connectors
Digital Product Management overview and CSDM discussion
What's new in Tokyo CMDB, CSDM and Service Graph Conectors
Conference Sessions
CMDB Accelerated: Three Pillars That Make Configuration Data Work Smarter
SES1284-K22
K22 K2022
360 Exchange: Master CSDM and CMDB for better decision-making
SES2917
<p>Join our discussion on leveraging the Common Services Data Model (CSDM) and Configuration Management Database (CMDB) for informed decision-making on the Now Platform. Explore strategies for successful CMDB implementation, including establishing a strong foundation, tailoring CSDM, and maximizing benefits through adoption. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.</p>
Common Service Data Model
CCE1742
CSDM is the data model guidance all ServiceNow customers have been waiting a long time and most are well down the road adapting to. Structure: Ask any question about CSDM, our experts will provide answers. What can they learn from the experts now What is on the horizon
Roundtable - Interactive discussions on building and maintaining a healthy CMDB
SES2981
<p>Please join this interactive roundtable discussion where you and your peers will be able to discuss and share best practices for building and maintaining a healthy CMDB powered by ITOM Visibility. Topics can include discovering your on-premises and cloud IT estate with both agent and agentless options, third-party integrations with Service Graph Connectors, Agent Client Collector, leveraging the common service data model (CSDM) and much more. Be ready to share what you've done and learn from other IT experts on value they've created with ITOM Visibility and the CMDB.</p>
How CSDM empowers the full lifecycle of digital products and services
SES2037
Join this session to learn how the Common Services Data Model (CSDM) is evolving to tackle the entire lifecycle of its customers digital products and services. This session will provide an overview of CSDM now, and reveal the roadmap for what’s coming next in CSDM V5.
Panel: Creating a data model that supports the intersection of technology & business
SES1644-K23
<p>Providing the right information at the right time for the right people is essential for a successful enterprise. The right data model is required to support the intersection between technology and the business. Join this Think Big panel discussion to explore how peers have addressed this challenge, avoided pitfalls and their advice to set up for success.</p>
360 Exchange: Using CMDB Data Manager to establish a trusted data foundation
SES3189
CMDB Data Manager policies let you implement effective governance that increases the reliability and accuracy of your CMDB data. Join us for this interactive roundtable to discover how other customers are using Data Manager. Share your own use cases, whether that’s archiving stale server CIs, retiring computers, or something else. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Introduction to CSDM modeling
LAB3541
Are you ready to use CSDM to model your data? Join this master class with ServiceNow’s data foundations team to learn how. Using a common hypothetical stack, lab participants will build an end-to-end service across the CSDM stages of maturity - Crawl, Walk, Run, Fly. You don’t want to miss this hands-on experience!
360 Exchange: How to grow ITSM's Digital Portfolio Management's value as your CMDB matures
SES3175
ServiceNow Digital Portfolio Management (DPM) lets you manage your business services, application services, and applications throughout the entire plan, build, and run lifecycle. Designed for service management process owners, this immersive session gives you guidance on how to successfully align your DPM implementation with your current CMDB maturity to maximize value, This 360 Exchange offers an unparalleled opportunity to connect ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
CSDM V5 is now available, what’s new?
SES3504
The vision of CSDM 5 is to mature beyond an IT focus and provide a model that enables the delivery of sophisticated generative AI and business transformation for the enterprise. Version 5 creates a unified model that supports all ServiceNow business units and their "better together" use cases and establishes an Enterprise & Operational Service Model (ESM) that encapsulates the Common Service DATA Model and a Common Service DELIVERY Model.
360 Exchange: CMDB and CSDM: Deliver exceptional AI outcomes with a trusted data foundation
SES3176
Ignite informed decision-making on the Now Platform with the Common Services Data Model (CSDM) and Configuration Management Database (CMDB). Learn proven strategies for successful CMDB implementation, including establishing a robust foundation, tailoring the CSDM, and maximizing benefits by driving adoption. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.