Now Assist administration for ServiceNow and building custom GAI workflows

LAB1756

In this hands on lab, learn the basics in how to administer Now Assist generative AI experiences. Discover how to set up and configure Now Assist skills for specific users, use cases, and workflows. Admins will understand how to enable or disable specific LLMs, and how to understand usage analytics of Now Assist skills. For admins looking to extend Now Assist to build custom skills and connect the ServiceNow® instance to third party LLMs (such as Azure OpenAI, OpenAI, Google, etc), this lab will walk through how to connect and configure these skills within the Now Assist admin console.

Lab: Accelerate incident resolution for agents using Predictive Intelligence

LAB1562-K23

<p>Join us to learn how machine learning can help agents drive faster incident resolution through Agent Workspace – a command center to help service desk agents prioritize and act rapidly with everything they need in one place. In this lab you will gain hands on experience configuring and using Predictive Intelligence to route work, solve issues faster, and identify automation opportunities. We'll implement your predictive intelligence models using business rules and Flow Designer.</p>