Knowledge 2023
11 sessions
Ask the Experts: Need a new integration? Ask how you can connect to anything
<p>Did you ever want to connect a third party system to ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> and find that the Integration Hub spoke you wanted wasn't available? Now you can build complete a new spoke using the no-code Spoke Builder. Start with an OpenAPI spec and build your IH Spoke with just a few clicks.</p>
Ask the Experts: Need to process your data in real-time -– and at high volume?
<p>Learn how you can use “Stream Connect for Apache Kafka” for high volume streaming into and out of ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span>. Leverage Integration Hub triggers to process events from 3rd party applications.</p>
From How to Wow! Wells Fargo on cutting-edge Vendor Risk Management
Transforming a third-party risk program at a bank is no easy task. By leveraging ServiceNow®'s Vendor Risk Management with strategy, professional support, and a career-long desire to stop questionnaire fatigue, banks can harmonize questionnaires and threat intelligence to reduce risk across their third-party ecosystem. Join Brenda Ferraro, Head of Technology Third Party Governance at Wells Fargo, and 2022 CIOLook Top 10 Most Influential Leaders in Cybersecurity, to learn how she is leveraging cutting-edge, real-time technology to better realize risk, reduce cost, and increase assessment volume.
Karaoke
<p>Join the party as we sing karaoke using a ServiceNow app. Everyone is invited to sing along. Don't feel like singing? You can still use the app to rate others and leave comments. It's going to be a blast!</p>
Knowledge welcome reception
Let's get the party started and join us for happy hour! Network with your peers, industry professionals, ServiceNow® experts, and partners while experiencing our demos and enjoying a drink at the Knowledge welcome reception.
Legal contracts workflow automation
Discover how to automate the request, authoring, review, and apporval of contracts for predefined templates such as NDAs and third party contracts with ease.
Now on Now: Automating third-party library discovery and approvals (it's secure!)
<p>Managing third-party libraries in ServiceNow® used to be a hassle. In this session, see how we streamlined our approval process using an app we developed with App Engine, all on the Now Platform®. We’ll show you how we use the app to discover and approve third-party libraries (no more manual forms!) and find out how we created workflows to vet libraries for security and legal purposes. See how our legal, security, and engineering teams manage risk with ease and get an inside look at how this app helped our engineering team quickly address Log4J security vulnerability.</p>
Now on Now: Enabling zero trust to keep our digital services secure
<p>For Zero Trust to work, we needed to build workflows across our security and IT operations teams. In this session, learn how ServiceNow® evolved our digital transformation journey to modernize our endpoint protection. We'll share our better-together strategy with powerful workflows across ITOM, ITSM, Vulnerability Response, and multiple third-party security solutions to accomplish Zero Trust throughout our fully digitized environment. We'll discuss how we're supporting our 20,000+ employees and highlight our workflows and share our best practices for endpoint security using ServiceNow. </p>
Now on Now: Migrating bots to ServiceNow RPA Hub - a practitioner's guide
<p>Bots are powerful. But bots are even more powerful when they're integrated into the Now Platform®. In this session, hear how we migrated 50+ bots (built using a third-party RPA tool) to our Robotic Process Automation (RPA) Hub. See how automating workflows helps us reap technical, operational, and financial benefits. We’ll also share our story using RPA and low-code workflow automation within our CPQ system to accelerate sales cycles and refocus developers on high-value work. Learn how the newest addition to our Automation Engine suite of products enables end-to-end automation across ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>.</p>
Product Roadmap: Operational Technology Management (OTM)
<p>When the production line, the gas distribution line, or the shipping line is offline, business screeches to a halt. These previously standalone systems are going digital to connect to enterprise and third-party services. How can IT, security, and operational leaders apply IT best practices to very different OT assets and processes? Join this session to learn how ServiceNow® can help you:</p> <ul> <li>Know which devices and systems are connected, and what they automate or control</li> <li>Secure and maintain ICS and Industrial IoT (IIoT) devices</li> <li>Improve coordination between IT and OT for incident and change management</li> </ul>
Product Roadmap: ServiceNow Risk products
<p>Get an overview of strategy and roadmap for ServiceNow® Risk products: Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-party Risk Management (TPRM), Privacy, and more. The strategy and roadmap session will cover what is new, what we are planning in the next release, and how those releases move us towards our longer-term vision and strategy.</p>
