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Now on Now: Transforming our customer & employee experience with AI
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Now on Now: Migrating bots to ServiceNow RPA Hub - a practitioner's guide
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Conference Sessions
Now on Now: Learn all about Self-Service
SES3375
<p>Attend this demo to learn what constitutes self-service, along with insights into how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> measures and delivers value.</p>
Now on Now: Transforming our customer & employee experience with AI
SES1398
<p>ServiceNow <span style="font-size: 12.0pt;">®</span>saved $180M in 2023 by enabling self-service options that helped avoid the need for employees and customers to request support. But that’s just one part of how we’ve applied AI across the entire support lifecycle. Using our GenAI driven platform, we’ve improved customer satisfaction with the entire support experience from issue to resolution, while also increasing support engineer efficiency by 10%. Join us to learn about how we used AI at every step of our customer and employee support experience and the lessons we’ve learned along the way.</p>
Now on Now: Migrating bots to ServiceNow RPA Hub - a practitioner's guide
SES1503-K23
<p>Bots are powerful. But bots are even more powerful when they're integrated into the Now Platform®. In this session, hear how we migrated 50+ bots (built using a third-party RPA tool) to our Robotic Process Automation (RPA) Hub. See how automating workflows helps us reap technical, operational, and financial benefits. We’ll also share our story using RPA and low-code workflow automation within our CPQ system to accelerate sales cycles and refocus developers on high-value work. Learn how the newest addition to our Automation Engine suite of products enables end-to-end automation across ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>.</p>