Now on Now: Intelligence in IT operations - an ITSM + ITOM AIOps story

SES1409

<p>ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> IT has big dreams! We aspire to have “0” user reported incidents, “0” service desk and “0” outages to give our employees and our customers the best possible experience. In this session, learn how we use the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>, ServiceNow ITSM + ITOM AIOps to help us manage our IT infrastructure with intelligence at every turn. We'll show you how we use AI and ML algorithms to automate our IT operations, provide real-time insights, and predict and prevent outages before they occur. Learn how we Shift left using Virtual Agent and GenAI.</p>

Now on Now: Enabling zero trust to keep our digital services secure

SES1498-K23

<p>For Zero Trust to work, we needed to build workflows across our security and IT operations teams. In this session, learn how ServiceNow® evolved our digital transformation journey to modernize our endpoint protection. We'll share our better-together strategy with powerful workflows across ITOM, ITSM, Vulnerability Response, and multiple third-party security solutions to accomplish Zero Trust throughout our fully digitized environment. We'll discuss how we're supporting our 20,000+ employees and highlight our workflows and share our best practices for endpoint security using ServiceNow. </p>

Now on Now: Drive Action With CMDB, CSDM & Service Mapping

SES7797

In this session, we'll share how we've matured the use of CMDB, CSDM, and service mapping, highlighting their critical role in IT operations. By better integrating these features, we've improved visibility, streamlined processes, and enhanced service delivery, driving greater operational efficiency.

Now on Now: Achieving Autonomous IT Service Desk

SES7794

Our goal was to transform IT support operations through a unified, AI-powered platform that could autonomously handle every day issues and seamessly escalate cases as needed to our human experts. We did it! Today, 90% of IT support requests are fulfilled by AI agents. Learn how we have achieved this bold goal.