Gaurav Diwanji
Principal product success manager
Gaurav is a Product Success Manager for ServiceNow Legal Service Delivery (LSD) and Workplace Service Delivery (WSD). In his current role, Gaurav works with customers to help drive product adoption and solve implementation challenges, while adhering to best practices, to help maximize the value realized in LSD and WSD. Gaurav has close to 10 years of experience helping customers achieve their HR, Legal, and Workplace transformation goals, as an implementor, process consultant, and product manager.
Recent News
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Workplace Calendar Synchronization with Microsoft Exchange (Normal mode) using the Guided Setup
New article articles in ServiceNow Community
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about 1 year
Ensuring IT Administrators do not have access to Legal Data
New article articles in ServiceNow Community
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over 1 year
Hands on Lab: Modernize Enterprise Legal Operations with Legal Service Delivery
Lab: Modernize enterprise legal operations with Legal Service Delivery
HR and legal better together (HR employee relations/LSD investigations)
AR
Workplace Service Delivery - What’s new in the November 3rd Release
Conference Sessions
Legal contracts workflow automation
ACT3131-K23
Discover how to automate the request, authoring, review, and apporval of contracts for predefined templates such as NDAs and third party contracts with ease.
HR and legal better together (HR employee relations/LSD investigations)
ACT3130-K23
Learn how HR and Legal teams can streamline the process for employee complaints between employee relations and Legal investigations, ensuring prompt action and privacy is maintained.
Lab: Modernize enterprise legal operations with Legal Service Delivery
LAB1578-K23
<p>Enterprise legal operations have been saddled with ad-hoc, unstructured interactions between employees and the legal department. We encourage ServiceNow® platform owners, legal operations heads, and shared service leaders to join this hands-on lab and learn how the power of the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> can be extended to Legal Operations. Key topics covered include:</p> <ul> <li>Streamlining intake with Legal Requests and self-service</li> <li>Managing cross-departmental investigations with Legal Matter Management</li> <li>Increasing practitioner productivity through Legal Counsel Center</li> <li>Gaining insight into ongoing demand</li> </ul>
360 Exchange: How to successfully implement and roll out HR Service Delivery
SES3550
Ready to start transforming your customer service capabilities with ServiceNow? Join us as we discuss proven implementation and rollout strategies, giving you high-value insights into how to successfully deploy HR Services Management in your organization. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
360 Exchange: Fast-track your Employee Center deployment
SES3186
Ready to engage and delight your employees with outstanding self-service? Join ServiceNow experts and your peers as we discuss how to successfully roll out Employee Center at scale. Discover leading practices, share challenges, and exchange success stories, lighting your path to implementation success. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Supercharge employee self-service with an AI-powered experience
LAB2546
In this interactive lab, discover how to deliver a unified, AI-powered self-service and conversational employee experience that streamlines hire to retire journeys and everyday employee requests. Explore how AI Agents provide immediate answers and recommended actions, learn how to build, maintain, and continuously improve holistic employee journeys, and empower managers to support employees during pivotal moments that truly matter.