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Now on Now: Migrating bots to ServiceNow RPA Hub - a practitioner's guide
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Conference Sessions
Now on Now: How to get started with Process Mining
SES3374
<p>In today's data-driven world, organizations face the challenge of optimizing their processes to enhance efficiency, reduce costs, and improve customer satisfaction. Process mining emerges as a powerful tool to tackle this challenge by providing insights into real process behaviors based on data. However, for many organizations, getting started with process mining can be daunting. This session aims to demystify the process mining journey and provide practical guidance on how to embark on this transformative endeavor.</p>
Now on Now: How ServiceNow amp up efficiencies by 20% with self-driving process automation
SES1388
<p>The era of manual automation is waning. It's time to unleash next-generation productivity with a system that increases process efficiencies by 20%. In this session, we unveil a bold vision for self-driving automation, a new paradigm shift that revolutionizes productivity and efficiency. Enter a world where automation discovers itself, optimizes processes, and delivers solutions through an intelligent cocktail of tools and AI. Discover a system that uses process and task mining, CI/CD, and real-time monitoring. And see how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> using it — with the Now® Platform.</p>
Now on Now: Migrating bots to ServiceNow RPA Hub - a practitioner's guide
SES1503-K23
<p>Bots are powerful. But bots are even more powerful when they're integrated into the Now Platform®. In this session, hear how we migrated 50+ bots (built using a third-party RPA tool) to our Robotic Process Automation (RPA) Hub. See how automating workflows helps us reap technical, operational, and financial benefits. We’ll also share our story using RPA and low-code workflow automation within our CPQ system to accelerate sales cycles and refocus developers on high-value work. Learn how the newest addition to our Automation Engine suite of products enables end-to-end automation across ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>.</p>
Now on Now: Drive Action With CMDB, CSDM & Service Mapping
SES7797
In this session, we'll share how we've matured the use of CMDB, CSDM, and service mapping, highlighting their critical role in IT operations. By better integrating these features, we've improved visibility, streamlined processes, and enhanced service delivery, driving greater operational efficiency.
360 Exchange: ITSM core implementation: Customer insights into success, challenges, and value
SES3191
What makes an ITSM core implementation truly successful? Learn from real customer implementation experiences, including with UI16 and Service Operations Workspace. Hear about key challenges, what went well, and where additional support was needed. Find out how customers measured value, optimized their rollout, and aligned their implementation with business objectives. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Now on Now: Powering the autonomous network journey
SES2436
ServiceNow empowers enterprise networks to self-manage, self-serve, self-heal, and scale effortlessly through intelligent automation and orchestration. We'll show you how automating ServiceNow's network operations and simplifying workflows creates a seamless experience, enhancing collaboration between users and IT teams and elevating user satisfaction and operational excellence.