Madhuri Manikonda
Senior Director, DTSS - Digital Technology Solutions
Madhuri Manikonda leads Digital Core Services Operations at ServiceNow, utilizing her deep experience managing global teams providing highly scalable infrastructure and endpoint solutions for ServiceNow Corporate. Prior to ServiceNow, Madhuri managed a team of customer-facing infrastructure engineers at RMS. Before that, her team of infrastructure and network engineers at Rocketfuel was responsible for hosting billions of daily bidding transactions. Madhuri holds a bachelor’s in IT from Kakatiya University and a master’s in computer engineering from Wayne State University.
Recent News
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Now on Now: Orchestrating 1-click IT Disaster Recovery with IRM
VS
Now on Now: Intelligence in IT operations - an ITSM + ITOM AIOps story
AA
Now on Now: Minimizing our IT costs while maximizing user experience
TV
VL
Now on Now: Enabling zero trust to keep our digital services secure
Conference Sessions
Now on Now: Intelligence in IT operations - an ITSM + ITOM AIOps story
SES1409
<p>ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> IT has big dreams! We aspire to have “0” user reported incidents, “0” service desk and “0” outages to give our employees and our customers the best possible experience. In this session, learn how we use the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>, ServiceNow ITSM + ITOM AIOps to help us manage our IT infrastructure with intelligence at every turn. We'll show you how we use AI and ML algorithms to automate our IT operations, provide real-time insights, and predict and prevent outages before they occur. Learn how we Shift left using Virtual Agent and GenAI.</p>
Now on Now: 1-click IT Disaster recovery with BCM
SES1403
<p>We like to think positively at ServiceNow®, but here's the reality: worst-case scenarios and unplanned outages can happen! That's why we prioritize business continuity and disaster recovery to not only survive but thrive. In this session, take a deep dive into our own integration and resilience strategies, including our 1-click IT DR journey. Hear how we're mastering BCM and IT Disaster Recovery in the era of IRM using our platform and products. Learn about our integrated risk management approach and see how we use our IRM application to track risks, issues, reporting, and more. </p>
Now on Now: Orchestrating 1-click IT Disaster Recovery with IRM
SES3393
<p>Discover ServiceNow®'s streamlined 1-click IT Disaster Recovery journey and integrated risk management approach.</p>
Now on Now: Minimizing our IT costs while maximizing user experience
SES1519-K23
<p>Has AIOps become a myth or reality for your organization? Manual, repetitive, reactive work driving low CSAT? Too many outages? No service level visibility? In this session, join us to learn how ServiceNow®'s Digital Technology operations team used the Now Platform® to cross the line from myth to reality. See how AI capabilities combined with Agent Client Collector are transforming our global operations management to a predictive, self-healing state. Come learn about our journey and evolution that the Now Platform<span style="font-size: 12.0pt;">™</span> continues to power.</p>
Now on Now: Enabling zero trust to keep our digital services secure
SES1498-K23
<p>For Zero Trust to work, we needed to build workflows across our security and IT operations teams. In this session, learn how ServiceNow® evolved our digital transformation journey to modernize our endpoint protection. We'll share our better-together strategy with powerful workflows across ITOM, ITSM, Vulnerability Response, and multiple third-party security solutions to accomplish Zero Trust throughout our fully digitized environment. We'll discuss how we're supporting our 20,000+ employees and highlight our workflows and share our best practices for endpoint security using ServiceNow. </p>
Now on Now: Predictive, Automated, Self-Healing AI Ops Infrastructure
SES7798
Learn how our intelligent IT operations environment uses AI, machine learning, and automation to proactively manage and optimize IT systems. This includes anticipating issues, automating routine tasks like patching and incident routing, and resolving problems autonomously.
Now on Now: Zero Service Desk – Revolutionizing IT support with AI
MTS3647
The future of IT support is no support—where issues resolve themselves before users even notice. Learn how the Zero Service Desk model, powered by AI, predictive analytics, and automation, eliminates service disruptions, enhances productivity, and sets a new standard for enterprise IT excellence.
Now on Now: Zero Service Desk – Revolutionizing IT support with AI #2
MTS3666
The future of IT support is no support—where issues resolve themselves before users even notice. Learn how the Zero Service Desk model, powered by AI, predictive analytics, and automation, eliminates service disruptions, enhances productivity, and sets a new standard for enterprise IT excellence.
Now on Now: Unleashing Business Transformation with CMDB & CSDM #2
MTS3671
In today’s digital-first world, an optimized CMDB and CSDM strategy is the backbone of IT and business transformation. This demo session explores how we leverage data intelligence to enhance service visibility, automate workflows, and drive operational excellence—ensuring a resilient and future-ready enterprise.
Now on Now: Unleashing Business Transformation with CMDB & CSDM
MTS3657
In today’s digital-first world, an optimized CMDB and CSDM strategy is the backbone of IT and business transformation. This demo session explores how we leverage data intelligence to enhance service visibility, automate workflows, and drive operational excellence—ensuring a resilient and future-ready enterprise.
Unlock the power of Digital End-User Experience (DEX) – a Now on Now story
SES3255
ServiceNow's Digital Transformation (internal IT) team is driving a more resilient digital experience for better employee engagement, productivity, and retention. Learn how you can do the same with our Digital End-User Experience (DEX) product for IT Service Management. ServiceNow’s Digital Transformation team will share their strategy, implementation tips, business outcomes, and gotchas in this Now on Now session.
Now on Now: The dawn of AI Agents
SES2430
Agentic AI represents a new frontier for AI systems. Discover how truly autonomous AI agents adapt dynamically and make decisions to proactively solve complex problems. In this session, we’ll showcase real-world examples of AI-driven troubleshooting, intelligent recommendations, and automated workflows that enhance employee efficiency and experience. Join us to see how AI agents are transforming and revolutionizing the way we work at ServiceNow.
Now on Now: A predictive approach to holistic IT operations
SES2421
In the fast-paced world of modern IT, service disruptions can threaten business continuity. ServiceNow provides a powerful, holistic platform for IT operations management (ITOM), encompassing prediction, prevention, management, and automation. In this session, we will explore how full-stack observability enables predictive operations and how we use our ITOM suite to streamline incident management, reduce downtime, and enhance operational efficiency.