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Disclaimer: This article reflects my personal views based on experience with ServiceNow products and does not represent the official position of ServiceNow. For the most up-to-date information on l...

Enable OOTB unsupported languages in the Now Assist Virtual Agent

New article articles in ServiceNow Community · about 1 hour

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Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service ...

WIIMLT - Offerings without Application Instances

New article articles in ServiceNow Community · about 2 hours

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Big Picture   > Discovery and Service Mapping populate and enrich the CMDB. > Event Management consumes and acts on CMDB data. > CMDB Governance protects and sustains all of it. Now le...

Discovery, Service Mapping and Event Management

New article articles in ServiceNow Community · about 2 hours

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Most CMDB programs fail, because they are treated as one-time implementation. A CMDB is not a database, it’s a decision-support system.

CMDB Assessment

New article articles in ServiceNow Community · about 2 hours

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How to Integrate ServiceNow Now Assist in Virtual Agent with Google Chat (Complete Setup Guide)

New article articles in ServiceNow Community · about 3 hours

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Vaibhav Gupta discusses how a type systems fixes the hallucinated outputs of an LLM

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How to guarantee 100% structured outputs from LLMs using types that fix hallucinations

ServiceNow Community · about 4 hours

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This video shows all the steps required for adding the ChecklistPRO custom component (@tygr/checklist-pro) to the Service Operation Workspace (SOW).

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Add ChecklistPRO Custom Component to Service Operation Workspace

TYGR LLC · about 12 hours

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Join us for the next SNUG meetup on Tuesday 28th of April, 2026 at Technopolis Ruoholahti! 

ServiceNow User Group (SNUG) Helsinki 2026

New article articles in ServiceNow Community · about 13 hours

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Join us for the next SNUG meetup on Tuesday 28th of April, 2026 at Technopolis Ruoholahti! 

ServiceNow User Group (SNUG) Helsinki 2026

New article articles in ServiceNow Community · about 13 hours

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Everything Comes in Threes

Stories by Mary Scotton on Medium · about 15 hours

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I can't load my earlier instance. I click Wake Up Instance and it is taking forever. It been over 30 minutes. Should I terminate my instance and recreate?   Thanks, Aniket

anyone having problem loading test intance (wake me instance)

New article articles in ServiceNow Community · about 16 hours

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Hello [@all](https://www.servicenow.com/community/user/viewprofilepage/user-id/129398)  I have created a sys\_template and added html with inline css but it didn't worked.When I appl...

How apply CSS syle to sys_template for Knowledge article?

New article articles in ServiceNow Community · about 16 hours

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I am trying to understand some behavior in /csm so that I can implement it in /esc. On a case record in /csm, I can follow these steps:   1. Enter some text in the Activity field 2. Without ...

Help preserving un-submitted text in RITM (/esc)

New article articles in ServiceNow Community · about 17 hours

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Hi Community, In the CSM/FSM Configurable Workspace → Workforce , we can view the list of agents belonging to a particular work group. When we open an agent’s Location History for a specific day,...

Customisation in workforce CSM/FSM Configurable Workspace

New article articles in ServiceNow Community · about 17 hours

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A closer look at how products and capabilities fit within the ServiceNow ecosystem and why that distinction matters.

Understanding What Lives Where

New article articles in ServiceNow Community · about 17 hours

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Hi All,   I am doing a manual import of Vulnerable Items to test how it works. I have a Windows Server CI which has a FQDN, IP Address and a Hostname. When I do the manual import through the...

Manual upload of Vulnerable Items

New article articles in ServiceNow Community · about 17 hours

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Kindly assist with the following issue: I need to map two catalog items  A  and  B  to an order guide based on the value of the variable  XYZ , which is a reference to the...

The condition operators in OrderGuid rulebase -start with/contains/does not contain are not working

New article articles in ServiceNow Community · about 17 hours

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_Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given._   I'm excited to share something I've been working on privately: a custom Now A...