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What Makes a Great ServiceNow Architect (Beyond Certifications)

New article articles in ServiceNow Community · Feb 16, 2026 · article

Certifications validate knowledge—but they don’t create architects.

A great ServiceNow architect thinks beyond features and asks:

  • Will this scale?
  • Will this survive upgrades?
  • Will someone understand this two years from now?

In real projects, architecture is about trade-offs. Choosing simplicity over customization. Governance over shortcuts. Platform consistency over isolated wins.

The strongest architects I’ve worked with:

  • Design for people , not just systems
  • Balance business urgency with platform health
  • Say “no” when needed—and explain why

Architecture is also about influence. An architect must guide developers, stakeholders, and leadership toward sustainable decisions without blocking progress.

Key takeaway:

A ServiceNow architect isn’t measured by certifications—but by how well the platform performs after the project ends.

👉 What do you think separates an architect from a senior developer?

ServiceNow #ServiceNowArchitect #Leadership #ServiceNowMVP

 

👉https://www.scirp.org/journal/paperinformation?paperid=149299

👉 https://scholar.google.com/ 

View original source

https://www.servicenow.com/community/architect-forum/what-makes-a-great-servicenow-architect-beyond-certifications/m-p/3490133#M8072