What Makes a Great ServiceNow Architect (Beyond Certifications)
New article articles in ServiceNow Community
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Feb 16, 2026
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article
Certifications validate knowledge—but they don’t create architects.
A great ServiceNow architect thinks beyond features and asks:
- Will this scale?
- Will this survive upgrades?
- Will someone understand this two years from now?
In real projects, architecture is about trade-offs. Choosing simplicity over customization. Governance over shortcuts. Platform consistency over isolated wins.
The strongest architects I’ve worked with:
- Design for people , not just systems
- Balance business urgency with platform health
- Say “no” when needed—and explain why
Architecture is also about influence. An architect must guide developers, stakeholders, and leadership toward sustainable decisions without blocking progress.
Key takeaway:
A ServiceNow architect isn’t measured by certifications—but by how well the platform performs after the project ends.
👉 What do you think separates an architect from a senior developer?
ServiceNow #ServiceNowArchitect #Leadership #ServiceNowMVP
👉https://www.scirp.org/journal/paperinformation?paperid=149299
https://www.servicenow.com/community/architect-forum/what-makes-a-great-servicenow-architect-beyond-certifications/m-p/3490133#M8072