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The condition operators in OrderGuid rulebase -start with/contains/does not contain are not working

New article articles in ServiceNow Community · Feb 16, 2026 · article

Kindly assist with the following issue:

I need to map two catalog items  A  and  B  to an order guide based on the value of the variable  XYZ , which is a reference to the Software Package table.

The requirement is:

  • If  XYZ  starts with Autodesk, Bentley, Trimble, etc., it should route to  Catalog Item A  (note: there are 100+ application starts with those names)
  • Otherwise, it should route to  Catalog Item B

However, the condition operators such as  starts withcontains  and  does not contain  are not working as expected in the Order Guide Rule based Conditions.

Could you please help me to achieve this? Thanks.

Bindhu1_0-1771259367875.png

 

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https://www.servicenow.com/community/itsm-forum/the-condition-operators-in-orderguid-rulebase-start-with/m-p/3490218#M554468