The condition operators in OrderGuid rulebase -start with/contains/does not contain are not working
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Feb 16, 2026
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Kindly assist with the following issue:
I need to map two catalog items A and B to an order guide based on the value of the variable XYZ , which is a reference to the Software Package table.
The requirement is:
- If XYZ starts with Autodesk, Bentley, Trimble, etc., it should route to Catalog Item A (note: there are 100+ application starts with those names)
- Otherwise, it should route to Catalog Item B
However, the condition operators such as starts with , contains and does not contain are not working as expected in the Order Guide Rule based Conditions.
Could you please help me to achieve this? Thanks.
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https://www.servicenow.com/community/itsm-forum/the-condition-operators-in-orderguid-rulebase-start-with/m-p/3490218#M554468