With the Zurich Patch 4 update—and starting from Conversational Integration with Google Chat version 2.0—ServiceNow now brings Now Assist for Virtual Agent directly into Google Chat. Before Zurich,...

Another point I made in [Part 0](/2023/01/30/glidequery-perks-part-0.html) of this series was that GlideRecord is a Java object and its various methods return Java types and more Java objects, so i...

I published [Part 0](/2023/01/30/glidequery-perks-part-0.html) and [Part 0.5](/2023/02/08/glidequery-perks-part-0.5.html) of this series so long ago you probably thought I forgot about it, but this...

I don’t know about your ServiceNow environment, but we’ve got a lot of technical debt built up in ours in the form of hardcoded values (users, groups, etc.) in legacy Workflows and Flow Designer Fl...

I’ve been exporting a lot of data from my ServiceNow instance lately for archival purposes (IYKYK) and one of the challenges I’ve encountered is properly preserving attachments. Converting from B...

I wonder how many ServiceNow developers know the GQ script include exists. Maybe you’ve heard of GlideQuery, but GQ is a bit of an undocumented feature. I first heard about it from Peter Bell hims...

In keeping with my series about GlideQuery, I’d like to share a tool Dan and I made that can slightly improve the experience when you’d prefer to use GlideQuery but have no choice but to use GlideR...

Before I start my GlideQuery series proper, I’d be remiss if I didn’t take two steps back and recognize all the great content already out there on the topic. I certainly didn’t discover all the ben...

I used to hate writing [GlideAjax](https://docs.servicenow.com/bundle/tokyo-application-development/page/app-store/dev%5Fportal/API%5Freference/GlideAjax/concept/c%5FGlideAjaxAPI.html) Script Inclu...

When I first encountered [GlideQuery](https://docs.servicenow.com/bundle/xanadu-api-reference/page/app-store/dev%5Fportal/API%5Freference/GlideQuery/concept/GlideQueryGlobalAPI.html), for a brief m...