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Disclaimer: This article reflects my personal views based on experience with ServiceNow products and does not represent the official position of ServiceNow. For the most up-to-date information on l...
Enable OOTB unsupported languages in the Now Assist Virtual Agent
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about 3 hours
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Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service ...
WIIMLT - Offerings without Application Instances
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about 3 hours
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Big Picture
> Discovery and Service Mapping populate and enrich the CMDB.
> Event Management consumes and acts on CMDB data.
> CMDB Governance protects and sustains all of it.
Now le...
Discovery, Service Mapping and Event Management
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about 4 hours
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Most CMDB programs fail, because they are treated as one-time implementation. A CMDB is not a database, it’s a decision-support system.
CMDB Assessment
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With the Zurich Patch 4 update—and starting from Conversational Integration with Google Chat version 2.0—ServiceNow now brings Now Assist for Virtual Agent directly into Google Chat. Before Zurich,...
How to Integrate ServiceNow Now Assist in Virtual Agent with Google Chat (Complete Setup Guide)
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Vaibhav Gupta discusses how a type systems fixes the hallucinated outputs of an LLM
Video
How to guarantee 100% structured outputs from LLMs using types that fix hallucinations
ServiceNow Community
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about 5 hours
This video shows all the steps required for adding the ChecklistPRO custom component (@tygr/checklist-pro) to the Service Operation Workspace (SOW).
Video
Add ChecklistPRO Custom Component to Service Operation Workspace
TYGR LLC
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about 14 hours
Join us for the next SNUG meetup on Tuesday 28th of April, 2026 at Technopolis Ruoholahti!
ServiceNow User Group (SNUG) Helsinki 2026
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about 15 hours
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Join us for the next SNUG meetup on Tuesday 28th of April, 2026 at Technopolis Ruoholahti!
ServiceNow User Group (SNUG) Helsinki 2026
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about 15 hours
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_It’s seems that every year my unspoken New Year’s resolution is to write…but I haven’t been able to make it stick. I happened to read my_ [_2023 New Year’s post_](https://rockchick322004.medium.co...
Everything Comes in Threes
Stories by Mary Scotton on Medium
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about 17 hours
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I can't load my earlier instance. I click Wake Up Instance and it is taking forever. It been over 30 minutes. Should I terminate my instance and recreate?
Thanks,
Aniket
anyone having problem loading test intance (wake me instance)
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about 18 hours
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Hello [@all](https://www.servicenow.com/community/user/viewprofilepage/user-id/129398)
I have created a sys\_template and added html with inline css but it didn't worked.When I appl...
How apply CSS syle to sys_template for Knowledge article?
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about 18 hours
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I am trying to understand some behavior in /csm so that I can implement it in /esc. On a case record in /csm, I can follow these steps:
1. Enter some text in the Activity field
2. Without ...
Help preserving un-submitted text in RITM (/esc)
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about 18 hours
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Hi Community,
In the CSM/FSM Configurable Workspace → Workforce , we can view the list of agents belonging to a particular work group. When we open an agent’s Location History for a specific day,...
Customisation in workforce CSM/FSM Configurable Workspace
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about 18 hours
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A closer look at how products and capabilities fit within the ServiceNow ecosystem and why that distinction matters.
Understanding What Lives Where
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about 18 hours
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Hi All,
I am doing a manual import of Vulnerable Items to test how it works. I have a Windows Server CI which has a FQDN, IP Address and a Hostname. When I do the manual import through the...
Manual upload of Vulnerable Items
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about 18 hours
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Kindly assist with the following issue:
I need to map two catalog items A and B to an order guide based on the value of the variable XYZ , which is a reference to the...
The condition operators in OrderGuid rulebase -start with/contains/does not contain are not working
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about 19 hours
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_Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given._
I'm excited to share something I've been working on privately: a custom Now A...
Showcase - Generate Release Notes from an Update Set using AI with Now Assist
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about 19 hours
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Hello,
As i understand, ServiceNow AI Agents leverage the ReAct pattern to perform actions. They typically follow the T cycle of thought, action, and observation. Are there any ...
What patterns do ServiceNow AI Agents leverage ?
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about 20 hours
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Hello Team,
We have built a custom encrypted feild on incident form. And the same field is on record producers. When itil user submit record producer by filling the data its getting captur...
How to capture encrpted data on incident for non itil user
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about 20 hours
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Hello,
I’m new to ServiceNow, so please excuse any incorrect terminology. We’re building an employee timekeeping system using a record producer.
When users submit time entries for...
How to Show Rejected Requests in My Requests for Resubmission
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about 20 hours
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If you have recently installed any Now Assist plugins after acquiring Pro Plus or Enterprise Plus products, or are planning to do this in the near future, I recommend reading and preparing to confi...
AI Control Tower for Now Assist installed with ServiceNow Pro+ and Enterprise+ applications
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Certifications validate knowledge—but they don’t create architects.
A great ServiceNow architect thinks beyond features and asks:
- _Will this scale?_
- _Will this survive upgrades?_
- _Will some...
What Makes a Great ServiceNow Architect (Beyond Certifications)
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about 20 hours
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How can I create a private task without using a freeform VTB ?
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