ServiceNow News
48 items
_AI Agents available for end-users in Now Assist in Virtual Agent. Now LLM as an orchestrator option. And more!_
The latest enhancements to AI Agents enables use in Now Assist in Virtual Agent for...
Enhancements for AI Agents in Yokohama Patch 3/Xanadu Patch 9
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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_AI Agents available for end-users in Now Assist in Virtual Agent. Now LLM as an orchestrator option. And more!_
The latest enhancements to AI Agents enables use in Now Assist in Virtual Agent for...
AI Agents enhancements in Yokohama Patch 3/Xanadu Patch 9
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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_A more dynamic chat experience is now available with Virtual Agent!_
Enhanced chat is the new conversational experience that includes a dynamic, movable, and resizable chat window, allowing users...
Enhanced chat experience for Virtual Agent now available
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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_A more dynamic chat experience is now available with Virtual Agent!_
_Enhanced chat_ is the new conversational experience that includes a dynamic, movable, and resizable chat window, allowing use...
Enhanced chat experiences for Virtual Agent available in Yokohama Patch 3/Xanadu Patch 9
New article articles in ServiceNow Community
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9 months
www.servicenow.com
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Updated as of Yokohama Patch 1
AI Agent tools are essential to bringing your AI Agents from intelligence to action. See below for tips on how to optimize the usage of AI Agent tools. You can fami...
AI Agent tools – Getting the most out of your agentic workflow
New article articles in ServiceNow Community
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10 months
www.servicenow.com
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AI Agent tools – Getting the most out of your agentic workflows
Updated as of Yokohama Patch 1
AI Agent tools are essential to bringing your AI Agents from intelligence to action. See below for...
AI Agent tools – Getting the most out of your agentic workflows
New article articles in ServiceNow Community
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10 months
www.servicenow.com
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How to set up the Web Search AI Agent tool using Google Gemini
Web Search is a powerful tool available for ServiceNow AI Agents, new in the Yokohama release. It can provide information beyond wha...
How to set up the Web Search AI Agent tool using Google Gemini
New article articles in ServiceNow Community
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10 months
www.servicenow.com
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AI Agents FAQ & Troubleshooting
Last updated March 12, 2025, for the Yokohama GA release
\Safe harbor applies for forward-looking statements\
What’s an AI Agent at ServiceNow?
AI agents are au...
AI Agents FAQ and Troubleshooting
New article articles in ServiceNow Community
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11 months
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By now you've undoubtedly heard of Agentic AI powered by large language models that autonomously plans, reasons, and takes proactive actions. It has the ability to transform automation from pre-scr...
Introducing AI Agents: Unlock autonomous productivity at scale
New article articles in ServiceNow Community
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11 months
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<P>Taken from: <A href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1701078" target="_self"><SPAN>KB1701078</SPAN></A></P>
<P> </P>
<P><STRONG>Introduction<...
AI Search Personalization enhancement in Xanadu release - boost results by geography or organization
New article articles in ServiceNow Community
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over 1 year
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<P>Visit the <A href="https://www.servicenow.com/community/virtual-agent-nlu/ct-p/virtual-agent-natural-language" target="_self">Virtual Agent Community forum</A> for more information on Now Assist...
Video
Now Assist in Virtual Agent - Resources guide
New article articles in ServiceNow Community
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over 1 year
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<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="VictorChen_0-1726944520524.png" style="width: 999px;"><img src="https://www.servicenow.com/community/image/server...
Microsoft Copilot integration with Now Assist FAQ
New article articles in ServiceNow Community
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over 1 year
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New AI Search admin setup page
Navigate to "AI Search Admin Home to see the new AI Search setup page. Here you can view and configure search applications, monitor indexed documents and queries ana...
Check out the brand new AI Search Setup page, and more!, in the Xanadu release
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over 1 year
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As of August, Xanadu EA (Patch 0)
\New skills for Xanadu
Now Assist skills list can also be found in our documentation: [https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/adm...
Now Assist skills and plugins guide - as of August 2024 release
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over 1 year
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Do you have a Natural Language Understanding (NLU) powered Virtual Agent (VA) and a desire or means to enter the Now Assist universe? As of Washington Patch 3, you can migrate your NLU- or keyword-...
Now Assist in Virtual Agent: Migrating NLU topics to LLM
Import
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over 1 year
www.servicenow.com
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Due to the huge interest in Now Assist and t...
Pardon our Dust! Now Assist has moved to a new Community forum!
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over 1 year
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In the Washington Patch 3 release, we've built a new conversational analytics dashboard for NLU-based Virtual Agent. Unlike the previous dashboard built on Appsee, this new dashboard is built on PA...
New conversational analytics dashboard built on Platform Analytics
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over 1 year
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Build conversational self-service with Now Assist in Virtual Agent
Unknown
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almost 2 years
TC
players.brightcove.net
360 Exchange:Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist
Unknown
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almost 2 years
MD
AM
players.brightcove.net
How to build a chatbot integration with the Virtual Agent
Unknown
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almost 2 years
GG
players.brightcove.net
Build generative AI-powered workflows with the GAI Controller
Unknown
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almost 2 years
players.brightcove.net
As of June 2024 - Washington GA Patch 5
 What's New and improved
Now Assist in Vi...
Now Assist in Virtual Agent - What's New, what's different, and what's coming! (June 2024)
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about 2 years
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Now Assist in Virtual Agent was released in November 2023\. As mentioned in this article: [Now Assist in Virtual Agent - What's New, what's different, and what's coming!](https://www.servicenow.com...
As of Washington GA:
With the Virtual Agent, users can order catalog items within a conversation without opening a separate catalog window. This enables users to get the items they need faster whe...
How to request catalog items in Now Assist in Virtual Agent
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about 2 years
www.servicenow.com
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