**Copilot integration with Now Assist in Virtual Agent**

You can now integrate Now Assist in Virtual Agent with Microsoft Copilot 365! The integration lets users to get answers and take actions straight from Copilot.

**Prerequisites**

* Xanadu instance version
* Conversational integration with Microsoft Teams store app
* Microsoft 365 + Copilot license

See our documentation on [how to install the integration](https://docs.servicenow.com/bundle/xanadu-conversational-interfaces/page/administer/virtual-agent/concept/ms-copilot-na-va.html). **Note:** As of August 1st, the Microsoft Copilot integration requires a self-configured bot. The bot name needs to be a single word, e.g., "NowAssist" or "Botty". Live Agent is also not supported yet, but will be in the future.

**Slack integration with Now Assist in Virtual Agent**

See documentation on how to integrate with Slack [here](https://docs.servicenow.com/bundle/xanadu-conversational-interfaces/page/administer/virtual-agent/concept/na-va-llm-slack.html). Download or update the Conversational integration with Slack store app to get started.

**And more...**

In the Xanadu release, you can also integrate with SMS and Whatsapp. The Now Assist in Virtual Agent setup page has been improved for easier integration configuration.

NLU to LLM topic migration has also been improved. We now show NLU utterances to compare with the generated topic description when reviewing migrated topics. We also show topics that are connected to notifications or proactive triggers, so they need to be updated when you migrate. NLU entities are also now supported.

Upgrade your instance to Xanadu to see for yourself the latest Now Assist in Virtual Agent innovations!

To see information on past Now Assist in VA releases, see **[here](https://www.servicenow.com/community/virtual-agent-nlu-articles/now-assist-in-virtual-agent-what-s-new-what-s-different-and-what/ta-p/2772439)**. Also, don't miss out on What's New with AI Search in Xanadu - **[find out here](https://www.servicenow.com/community/now-assist-articles/check-out-the-brand-new-ai-search-setup-page-and-more-in-the/ta-p/3018734)**!