Now Assist in Virtual Agent was released in November 2023\. As mentioned in this article: [Now Assist in Virtual Agent - What's New, what's different, and what's coming!](https://www.servicenow.com/community/tkb/workflowpage/tkb-id/virtual-agent-kb/article-id/1228?prePageCrumb=TkbDashboardPage), there are several differences between this and the existing Virtual Agent. As you evaluate using the new Now Assist in Virtual Agent, consider the following:

** Consider using Now Assist in Virtual Agent today (June 2024):**

• **If you have not yet deployed Virtual Agent**, whether it's because of lack of resources or it's still on your roadmap, then consider deploying Now Assist in VA with its easy low-code setup experience providing fast time to value and little to no technical debt.

• **If your main use case is to surface knowledge articles and** **catalog requests**, then this fits Now Assist in Virtual Agent's feature set today. It provides Now Assist in Search for Knowledge articles and multi-turn conversational catalog ordering with little to no additional configuration needed.

• **If you have a robust Knowledge Base and Service Catalog in your instance**, then Now Assist in Virtual Agent can surface these items to end-users to increase self-service and issues deflection. Learn more about the support abilities and best practices for catalog items in this article: [How to request catalog items in Now Assist in Virtual Agent](https://www.servicenow.com/community/virtual-agent-nlu-articles/how-to-request-catalog-items-in-now-assist-in-virtual-agent/ta-p/2747811)

• **If you use Employee Center/portal or Microsoft Teams as your main service interface**, then Now Assist in VA is accessible in these channel. Note that if Now Assist in VA is enabled for Service Portal for example, the original Virtual Agent on Service Portal becomes hidden.

** Pause and Evaluate Further (June 2024 and beyond):**

• **If you already have a mature Virtual Agent implementation with an extensive list** **of existing topics & workflows**, then consider what existing workflows can be migrated to Now Assist in VA. As of the Washington May 2024 release, there is an automated way to migrate NLU topics to Now Assist in Virtual Agent. Notifications are also supported. Other features such as proactive triggers and migrating advanced topic node types are on our 2024 roadmap.\*

• **If you require multi-lingual support**, then consider deploying Now Assist in Virtual Agent for English only first as the only natively supported language. We then provide dynamic translation (OEM) for Now Assist in the Washington Patch 4 release. We plan to natively support more languages in Q4 of 2024.\*

• **If you primarily use Slack**, Now Assist in Virtual Agent supports Slack in the Xanadu release.

**Keep checking out our Community Forum later as more information becomes available!**

\*Safe harbor applies for forward-looking statements​