_**AI Agents available for end-users in Now Assist in Virtual Agent. Now LLM as an orchestrator option. And more!**_

The latest enhancements to AI Agents enables use in Now Assist in Virtual Agent for agentic self-service. AI Agents do not require a trigger to work in Now Assist in Virtual Agent. The Virtual Agent uses the Now LLM to surface the best AI Agent for the requestor's query.

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**How to set up:**

1. Navigate to **All \> AI Agent Studio \> Overview** and select the AI agent.\*
2. Select the Define availability tab, and then toggle on "Virtual Agent" as a Display option. Select which assistant the AI Agent should be active in.

**More features:**

* **Now LLM is now an orchestrator option** alongside Azure OpenAI. To select the LLM, navigate to the **AI Agent Studio > Settings > Manage LLMs** page.

* **New AI Agent tools:** Knowledge Graph and File Upload
* **Run evaluation tests** against your agentic workflows in Skill Kit

* **Additional out-of-box AI Agents and Agentic workflows, for IT, HR, CRM...**
* **UX updates** and more!

\*Agentic workflows (aka "use cases") are not visible in Now Assist in Virtual Agent.