Miguel Donayre
Now Assist Whisper
With over a decade of experience in the ServiceNow ecosystem, Miguel Donayre specializes in supporting Federal and DoD clients across multiple implementations. Holding both the Certified Master Architect (CMA) and Certified Technical Architect (CTA) certifications, his deep platform knowledge is widely recognized. Miguel's contributions led to his recognition as a Community MVP for 2021 and winning ServiceNow's Platform Architect in 2022. As part of the Platform Product team at ServiceNow, he champions Gen AI/Now Assist products, demonstrating his commitment to innovation and excellence.
Recent News
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Agentic AI Doesn’t Wait. Can ITIL Still Lead?
New article articles in ServiceNow Community
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8 months
The Overlooked Key to Now Assist Success—Organizational Change Management (OCM)
New article articles in ServiceNow Community
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11 months
What Do PB&J and the ServiceNow Skill Kit Have in Common? More Than You Think!
New article articles in ServiceNow Community
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about 1 year
Why Capturing Transactional Data Is as Crucial—If Not More—Than Historical Data for Now Assist
New article articles in ServiceNow Community
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about 1 year
360 Exchange: Securing your instance in the new age of AI
360 Exchange: High five strategies for smoother upgrades
GM
360 Exchange: Build a platform roadmap that aligns with your business goals
PvN
360 Exchange:Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist
AM
I'm a Gen A.I. In A Bottle" - How to unlock Gen AI for your platform
360 Exchange: Care of your Platform - governance and the right operating model
SW
Revolutionize The Ordering Experience with GenAI-Powered Conversational Catalogs
Conference Sessions
I'm a Gen A.I. In A Bottle" - How to unlock Gen AI for your platform
CCE1117
<p>How to unlock Gen AI for your platform. Other ways to leverage Gen AI outside of just "VA Chat" and Now Assist. Give the developer the option to use Gen AI features throughout the platform.</p>
GEN AI Demystified: Your Grandma's Guide to Understanding the Tech Wizardry
CCE1140
Delve into the fundamental principles of AI and its relevance in various industries, providing a comprehensive overview for non-technical professionals seeking to understand its potential.
360 Exchange: Securing your instance in the new age of AI
SES2897
Join us for an illuminating session where we’ll explore the intersection of AI and security within the ServiceNow ecosystem. By connecting with ServiceNow experts and your peers, you will gain practical insights to help you fortify your instance against emerging risks. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange:Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist
SES2892
Are you ready to take your ServiceNow experience to the next level? Join us to dive deep into the advanced capabilities of Virtual Agent, Employee Center, and Now Assist (powered by Gen AI). Whether you’re an IT professional, business leader, or developer, this session is your roadmap to implementation success. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: High five strategies for smoother upgrades
SES2898
Embarking on a ServiceNow upgrade journey can be daunting, but it doesn’t have to be. Join us for an insightful discussion where we’ll share five high-impact strategies to streamline your ServiceNow upgrades and ensure a smooth transition to the latest version. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Care of your Platform - governance and the right operating model
SES2905
Establishing robust governance and an effective operating model is paramount to ensure the long-term success and sustainability of your ServiceNow platform. Join us for a deep dive into the essentials of ServiceNow platform governance and crafting the right operating model for your organization’s unique needs. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Build a platform roadmap that aligns with your business goals
SES2915
Looking to strategize roadmap and prepare for future implementations? Join ServiceNow experts and fellow peers in an engaging discussion on optimizing your platform architecture, expanding your product portfolio with data integration in mind, and effectively aligning your business objectives with the capabilities of ServiceNow. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
ServiceNow Veterans Connected in Tech Meetup
CCA3048
<p>Get ready for a 30-minute power session with our new Veterans' Connected in Tech Group, led by other veterans at ServiceNow. You'll have an opportunity to network, learn, and share your experiences with other veterans in the ServiceNow Community.</p>
Revolutionize The Ordering Experience with GenAI-Powered Conversational Catalogs
CCE1141
Want to take your ordering experience to the next level? Look no further than GenAI-powered conversational catalogs! Join us in this session to learn how to enable dynamic and engaging catalog-based conversations with your virtual agent. In addition, we'll show you how to use multi-turn ordering to create a seamless and personalized experience for your customers. Don't miss out on the opportunity to transform your ordering process and increase customer satisfaction!
Citizen Developer 101 - Unleash the citizen developer hero in your organization
SES1656-K23
<p>At the end of this 60-minute workshop, you'll learn how to get started with a Citizen Developer program for your org with ServiceNow®. We will dispel common myths about Citizen Development programs and participants will have tangible examples of what strong Citizen Development looks like while learning about the differences in No, Low, and Pro Code tooling.</p>
Panel: Expert to visionary: How ServiceNow certifications transformed careers
SES2390-K23
<p>This panel discussion will cover the key benefits of achieving CTA and CMA certification, how these certifications have contributed to career advancement, and how to leverage skills to become leaders in the ServiceNow® community. Attendees will have the opportunity to learn from the experiences of these experts and gain insights into the benefits of pursuing these prestigious certifications. Attendees will have a deeper understanding of the value of CTA and CMA certification, and the opportunities these certifications can bring to their careers.</p>
Lab: Citizen Developer - App Engine Management Center (set up pipeline)
CCL1195-K23
Join us on a walk-through of how App Engine Management Studio (AEMC) is set up and general principles on how to use it. This session will go through the following: 1. Guided tour and setup of App Engine Management Center 2. Enable the Pipeline 3. Create / update an app through the new pipeline 4. Deploy using AEMC By the end of the session you will see how AEMC will make app deployments easier and what the first building blocks are to enabling Citizen Development and empowering the workforce to do more themselves.
360 Exchange: Explore Agentic AI use cases for employee self-service with the Virtual Agent
SES3554
This roundtable will explore cutting-edge use cases where AI Agents handle complex employee inquiries and streamline IT and HR support at scale. Sit with the ServiceNow product team to discuss how AI Agents can potentially automate issue deflection and improve the employee experience. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Turn words into action with the art of Prompt Engineering
CCL1553
Dive into the fascinating world of prompt engineering and discover how it acts as the vital bridge between user intentions and AI capabilities. In this lab, we will use the Now Assist Skill Kit to build custom prompts as we explore why even the most advanced AI models can fall short without precise and thoughtful prompting.