ServiceNow News
48 items
In the Vancouver release, we’re introducing ...
What's New for Virtual Agent and NLU in the Vancouver release
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over 2 years
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Do you like the [Issue Auto-Resolution (IAR) feature](https://docs.servicenow.com/bundle/utah-it-service-management/page/product/itsm-virtual-agent/concept/itsm-va-auto-resolution.html) for the Vir...
How to Configure Custom Intents for Issue Auto Resolution (IAR)
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over 2 years
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Lab: Virtual Agent 201: Level up your Virtual Agent with advanced capabilities
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over 2 years
SD
players.brightcove.net
Roundtable: Tips and leading practices for Virtual Agent implementation and deployment
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over 2 years
DC
players.brightcove.net
Lab: Virtual Agent 101: Automate issue resolution with an intelligent chatbot
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over 2 years
EO
players.brightcove.net
Ask the Experts: Integrating ChatGPT and OpenAI into ServiceNow
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over 2 years
players.brightcove.net
At K23 we'll also be announcing our plans for Generative AI + Now Platform! After watching the announcement keynotes, check out all the related sessions.
\I'll be there!
[ at the N...
Knowledge 23 Virtual Agent/NLU sessions you don't want to miss!
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almost 3 years
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Knowledge 23 is around the corner. Don't miss out on these awesome Virtual Agent/NLU sessions and labs. You can also find more information and demos (and perhaps catch up with yours truly) at the N...
Knowledge 23 Virtual Agent/NLU sessions you don't want to miss!
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almost 3 years
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In the Utah release, we’re introducing seve...
What's New for Virtual Agent and NLU in the Utah release
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almost 3 years
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In the Tokyo release, you can use the new Form Content Popup Topic Block to show a form that users can fill out outside the Virtual Agent. This is a good alternative to having users fill out a seri...
New in Tokyo release - Create a pop-up form to fill out records next to the Virtual Agent
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almost 3 years
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Definitions for some of the metrics found in the Conversational Analytics Dashboard.
![VictorChen_0-1671774780326.png](https://www.servicenow.com/community/image/serverpage/image-id/227965i1825B4...
Conversational analytics dashboard definitions and retention
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about 3 years
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For the Vancouver release: we now provide new tools to separate your conversations between multiple portals for an improved user experience. See the documentation for setting "portal consumer conte...
Using skip load history and load active only parameters for cross-portal experience
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about 3 years
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Breaking News!: Starting January 9th, 2024,...
Video
Conversational Interfaces Academy is now part of AI Academy in 2024!
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over 3 years
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Breaking News!: Starting January 9th, 2024,...
Video
Conversational Interfaces Academy is now part of AI Academy in 2024!
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over 3 years
www.servicenow.com
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Latest Store releases for Virtual Agent and Agent Chat, May 2022
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over 3 years
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December '21 Store release for Virtual Agent - Teams, Slack integration enhancements and more!
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about 4 years
www.servicenow.com
Latest Store releases for Virtual Agent (Updated: August 2021)
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over 4 years
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