**_A more dynamic chat experience is now available with Virtual Agent!_**

Enhanced chat is the new conversational experience that includes a dynamic, movable, and resizable chat window, allowing users to choose their own mode of engaging with Virtual Agent on their ServiceNow portals from a variety of entry points with multiple active conversations.

**Features:**

* Ability to re-size, move, and expand chat window in portal
* Retrieve past chat history
* Hold multiple active conversations at once
* Access chat experience directly from the portal search bar or search results
* Seamlessly switch between conversation and search results

**How to set up:**

Requirements: Xanadu Patch 9+/Yokohama Patch 3+

1\. Navigate to **Conversational Interfaces > Assistants** setup page. From the Assistant setup guide, navigate to "Display Experience".

2\. In the Portals tab, select a portal to enable, e.g., Employee Center. Then click on the three-dot menu on the right hand side, and click "Edit settings."

3\. You'll then see the option to either keep standard chat, or use the new enhanced chat.

You can also enable this for the Now Mobile app. Click on the Mobile tab and select either the search widget or chat launcher you want enabled for enhanced chat.

Note: Not available in out-of-box CSM portal (/csp).