ServiceNow News
51 items
ReleaseOps in the Zurich release gives us a powerful way to orchestrate application deployments end to end – but many real-world releases still depend on critical manual tasks. In this post, I’ll s...
How to extend ReleaseOps pipelines with manual deployment steps
New article articles in ServiceNow Community
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about 2 hours
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Risk and compliance assessments are foundational to enterprise governance — but for the people completing them, they’re often repetitive, time-consuming, and frustrating. Annual refreshes, new regu...
Introducing AI Response Assist in Smart Assessment Engine
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about 7 hours
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Most “Autonomous IT” stories promise instant zero‑touch magic, but what actually derails DT teams is weak foundations, bad data, and doing things out of sequence- not a lack of AI. This post introd...
Autonomous IT: Zero Touch Support and Zero Service Outage Journey Maps
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about 16 hours
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📢 Upcoming Update: Enhanced Tax Experience in APO (Zurich Release)
We’re excited to introduce several improvements to the tax experience in Accounts Payable Operations (APO) as part of the Z...
Enhanced Tax Experience in Accounts Payable Operations (Zurich Release)
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about 19 hours
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Field data type selection is not a cosmetic UI decision—it's a strategic architecture choice that determines application scalability, reporting capability, and business autonomy for years to come. ...
Data Type Selection for ServiceNow Custom Scoped Applications
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about 20 hours
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You have an element with a configurable background color, and you’d like to calculate whether the foreground text should be light or dark. Seems easy enough, especially knowing how mindful we ought...
Approximating contrast-color() With Other CSS Features
CSS-Tricks
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about 20 hours
css-tricks.com
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In this video, we demonstrate how to use the ServiceNow CMDB Data Manager to automate the CMDB lifecycle, enforcing strict retire, archive, and delete workflows. What You Will Learn: • Prerequisite...
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How to Use the CMDB Data Manager | ServiceNow Demo
GlideFast Consulting
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about 20 hours
In the [first part of this series](https://www.smashingmagazine.com/2026/01/beyond-generative-rise-agentic-ai-user-centric-design/), we established the fundamental shift from generative to agentic ...
Designing For Agentic AI: Practical UX Patterns For Control, Consent, And Accountability
Articles on Smashing Magazine — For Web Designers And Developers
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about 22 hours
smashingmagazine.com
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When Documents Disrupt Every Workflow
Every enterprise workflow depends on information locked in documents — and every decision depends on accessing that information quickly. Support a...
SmartDocs: Turn Document Bottlenecks into Workflow Accelerators
New article articles in ServiceNow Community
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1 day
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Team-Level Agile ...
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Team-level agile planning in CWM
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1 day
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What Exactly Is an Engagement?
So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your customer actually...
Engagements in Customer Success Management
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1 day
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The Now Assist Skill Kit brings together tools and frameworks to allow for custom generative AI skill creation and deployment across the platform, enabling better customer and employee experiences ...
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Now Assist Skill Kit | Build custom generative AI skills
ServiceNow Documentation
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1 day
In this tutorial, we walk through the ServiceNow Report Designer. Learn how to navigate the four pillars of reporting—Data, Type, Configure, and Style. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\...
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How to Create Report and Add it in Dashboard | ServiceNow Tutorials
GlideFast Consulting
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1 day
---Please consult security and risk organizations before proceeding with the design below. In an ideal scenario, we don't want retirees to access employee information. The following approach was so...
Employee Directory for Alumni Users?
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1 day
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Agentic workflows let AI take action, not just generate content. But successful ones require the right architecture: scalable, efficient, variable, and grounded. In this CRM AI Academy session, you...
Video
CRM AI Academy: Designing and Deploying Successful Agentic Workflows
ServiceNow Community
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1 day
HR service delivery defines how employees experience HR every day.
In a nutshell, it’s the way your organization delivers HR services, information, and support to employees across their entire lif...
How to Improve HR Service Delivery with Modern ServiceNow Capabilities
Pathways Consulting Group
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2 days
pathwayscg.com
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Welcome to 2026! After our holiday break, we started the year's first Second Breakfast livestream with a project that began during the early days of the pandemic: turning the Garden Now IoT projec...
How 30 Houseplants Led to a Global ServiceNow Community Garden
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2 days
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Introducing Project Insights Generation
Now available in ServiceNow Strategic Portfolio Management. This AI-powered capability analyzes your projects across all dimensions and delivers ti...
Stop Manually Tracking Project Issues. Get AI-Powered Insights Delivered Automatically
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2 days
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ServiceNow Sales Kickoff 2026: Key Takeaways for the Year Ahead
ServiceNow’s annual Sales Kickoff (SKO) took place from 20-22 January in Las Vegas, bringing together the company’s global sales or...
ServiceNow Sales Kickoff 2026: Key Takeaways for the Year Ahead
Linking Humans ServiceNow Recruitment
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2 days
BM
linkinghumans.com
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Hola Community,
ServiceNow and Figma recently collaborated with each other and things got interesting.
I was recently reading about their vision and it genuinel...
ServiceNow <-> Figma Collaboration
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2 days
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Opening a Dialog on Button Click in a List (UI Builder)
Configuration Steps
Create the following records via configuration:
1. Action Assignment
Table: sys\_declarative\_action...
UI Builder Enhancement: Create New Button List with Popup
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2 days
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Process image for new tasks Agentic Workflow
Overview:
This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and issue reporting by leve...
Process image for new tasks Agentic Workflow:
New article articles in ServiceNow Community
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3 days
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