Enhanced Tax Experience in Accounts Payable Operations (Zurich Release)
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Feb 11, 2026
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📢 **Upcoming Update: Enhanced Tax Experience in APO (Zurich Release)**
We’re excited to introduce several improvements to the tax experience in Accounts Payable Operations (APO) as part of the **Zurich release**. These enhancements are designed to provide greater accuracy, simplify manual work, and offer seamless integration with external tax engines.
🚀 **What’s New?**
**1. Automated Tax Calculation with External Tax Engines**
You can now integrate APO with your preferred external tax solution to **automatically generate tax lines** during invoice processing.
This reduces manual effort and improves tax accuracy.
If you choose not to use external tax integration, you can continue to **enter tax lines manually** —with an improved and more user‑friendly experience.
**2. Streamlined Manual Tax Entry**
For customers entering tax information manually:
- System tax and supplier tax can now be reviewed and added **on a single page**.
- This replaces the earlier two‑step process, making tax entry faster and more intuitive.
**3. Enhanced Tax Validation & New Exception Types**
We’ve expanded tax validation to ensure system‑calculated tax matches supplier tax **at both invoice line and invoice header levels**.
To support this, four new exception types are introduced:
- **Over‑tax amount variance – Invoice line**
- **Under‑tax amount variance – Invoice line**
- **Over‑tax amount variance – Invoice header**
- **Under‑tax amount variance – Invoice header**
These provide better visibility into tax discrepancies and help resolve issues more efficiently.
**Note:**
The two existing tax variance exceptions will be retired. You may close them manually by bypassing them or use the upgrade script provided.
**4. Updated Playbook Experience**
The **Review Tax Lines** pane has been removed.
- For all the customers, tax lines can still be added manually for each invoice line in the tax lines tab.
- For customers using external tax integration, tax lines are created automatically, and you can now track their status in the new **Review Compliance** swimlane.
**5. API Ingestion Behavior Remains the Same**
- For all the customers, If invoice payload includes tax lines, APO will continue to create them during API ingestion—no changes required.
- For customers using external tax integration, tax lines cannot be created as they are automatically created based on the response from external tax system.
https://www.servicenow.com/community/s2p-articles/enhanced-tax-experience-in-accounts-payable-operations-zurich/ta-p/3482743