logo

NJP

Autonomous IT: Zero Touch Support and Zero Service Outage Journey Maps

New article articles in ServiceNow Community · Feb 11, 2026 · article

Most “Autonomous IT” stories promise instant zero‑touch magic, but what actually derails DT teams is weak foundations, bad data, and doing things out of sequence- not a lack of AI. This post introduces the Autonomous IT map that practitioners actually needed: a living, real‑world blueprint that shows where to start, what to fix first, and how Insight \>\> Automation \>\> Autonomy really compounds across support, operations, security, and strategy.

View original source

https://www.servicenow.com/community/itsm-blog/autonomous-it-zero-touch-support-and-zero-service-outage-journey/ba-p/3487082