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What Exactly Is an Engagement?
So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your customer actually...
Engagements in Customer Success Management
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1 day
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Introducing Project Insights Generation
Now available in ServiceNow Strategic Portfolio Management. This AI-powered capability analyzes your projects across all dimensions and delivers ti...
Stop Manually Tracking Project Issues. Get AI-Powered Insights Delivered Automatically
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2 days
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Unified IT Asset Management for End-to-End Lifecycle Excellence
Milestone Technologies delivers modern IT Asset Management (ITAM) solutions through a unified approach that combines skilled talent...
Modern IT Asset Management Services
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9 months
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5 Pro Tips to Respond to Customer Service Trends in 2025 with ServiceNow CSM
Imagine losing a customer because your Customer Experience (CX) team couldn’t resolve an issue quickly enough—leaving ...
5 Pro Tips to Respond to Customer Service Trends in 2025 with ServiceNow CSM
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9 months
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In this age of rapid technological advancement, the workplace has extended its physical boundaries and stepped into a digitally-powered domain. As organizations continue to adapt to automation, hyb...
Leveraging Agentforce to Augment Digital Workplace Transformation
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10 months
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> “For years, our legal team struggled with inefficiencies, bogged down by manual processes. It wasn’t until we embraced legal tech that we truly saw the power of transformation.”
> — [Mary O’Car...
The ROI of Legal Tech: Justifying Investment in Digital Transformation with ServiceNow Legal Service Delivery
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11 months
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_The future of legal service is not about human lawyers doing routine work more efficiently. It’s_ _about technology taking over that routine work altogether, enabling lawyers to focus on more com...
ServiceNow Legal Service Delivery: Revolutionize Your Legal Operations in 2025
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about 1 year
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Transform Your Legal Operations
ServiceNow Legal Service Delivery (LSD) streamlines and elevates your legal operations. From advanced workflows and intelligent automation to seamless collaboratio...
ServiceNow Legal Service Delivery Data Sheet
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over 1 year
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Unlock 24/7 IT Peace of Mind with Milestone’s Integrated Operations Center
The Benefits of U...
Enhance Employee Productivity in IT Operations Monitoring and Management with Generative AI
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A server room with green lights indicating energy-efficient o...
The Benefits of Using Milestone Technologies for Your Integrated Operations Center (IOC) | Milestone Technologies
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over 1 year
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<p><img decoding="async" class="aligncenter size-full wp-image-47053" src="https://milestone.tech/wp-content/uploads/2024/06/SB-41-image-01.png" alt="" width="1000" height="501" srcset="https://mil...
Easiest Method to automate REST API using Selenium
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<p>This blog post takes you on a guided tour of the Service Level Agreements (SLA) and Queues in <a href="https://milestone.tech/crm/case-management-in-ms-dynamics-crm-2016-part-1/">Dynamics CRM</a...
SLAs and Queues in MS Dynamics CRM | Milestone Technologies
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